AMRIT KAUR
Mount Eden,AUK
Summary
Detail-Oriented Customer Service Professional experienced in enhancing customer satisfaction through effective communication and problem resolution. Achieved process improvements that drove efficiency while training and mentoring team members. Focused on building strong relationships and resolving issues to maintain customer loyalty.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Self Checkout Cashier
Home Depot
Richardson , Texas
12.2025 - 07.2026
- Assisted customers with scanning items and processing payments.
- Operated self-checkout stations efficiently for customer transactions.
- Resolved technical issues with self-checkout machines promptly.
Customer Service Representative
UPS
08.2024 - 03.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Managed complex customer issues through effective problem-solving strategies.
- Implemented process improvements that enhanced response times and overall service quality.
- Trained new representatives on product knowledge and customer service protocols.
- Completed customer transactions at point of sale.
- Performed cleaning tasks to maintain a tidy environment.
- Shipped packages and created shipping labels to ensure timely delivery
- Sorted mail into client’s mailboxes
- Managed package processing to ensure timely delivery.
- Conducted trash collection and disposal to maintain cleanliness.
- Produced printed documents for customer requests promptly.
- Provided lamination services for client documents and signs.
Customer Service Representative
McDonald’s
07.2024 - 07.2024
- Processed transactions efficiently to ensure prompt customer service
- Handed food from drive-through window, ensuring accurate and timely delivery to customers
- Made drinks, coffee beverages
- Packed food orders to hand out
- Performed cleaning tasks to maintain a tidy environment
- Packed food orders accurately for quick distribution to customers
Cashier Team Lead
Dollar Tree
01.2024 - 06.2024
- Executed cashier operations while ensuring adherence to company policies and procedures.
- Trained new cashiers, improving overall team performance and customer service quality.
- Streamlined cash handling procedures, minimizing discrepancies identified during audits.
- Performed cleaning tasks to maintain store appearance
- Managed stocking tasks to replenish shelves
- Conducted recovery tasks to organize merchandise
- Restocked goods to maintain inventory levels
Customer Service Representative Agent
A Asif Agency Inc
09.2021 - 06.2023
- Answered customer calls promptly to avoid long wait times on hold.
- Answered a steady stream of customer calls.
- Enhanced customer satisfaction by implementing strategies to address needs and resolve concerns.
- Implemented strategies to enhance customer satisfaction by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Used my sales skills to promote [Product or Service] and to take advantage of upsell opportunities.
- Collected customer feedback and adapted processes to exceed satisfaction goals.
- Collaborated with customers, management, and sales team to identify needs and provide tailored recommendations.
- Entered data into Excel system, including payments, account information, and call logs.
Customer Service Representative - Cashier
Bed Bath & Beyond
12.2018 - 11.2019
- Checked out customers
- Provided product information to assist customers in making informed purchasing decisions.
- Handled transactions and returns efficiently to ensure customer satisfaction.
- Welcomed customers upon entry to create a friendly atmosphere
- Retrieved shopping carts from parking lot for customer convenience
- Reserved items for customers based on their requests
- Performed cleaning tasks to maintain store appearance
- Maintained organization and stock levels at cashier lanes
Customer Service Representative Cashier/Softlines Sales Representative
Target
01.2016 - 02.2018
- Cashier duties + Softlines sales associate duties
- Checking out customers
- Maintained clean and stocked checkout lanes to enhance customer experience
- Guided customers through self checkout process to facilitate efficient transactions
- Keeping checkout lanes clean and stocked with merchandise
- Sorting clothes according to sizes, types, gender, age group
- Folding, hanging, sorting clothes, shoes, accessories
- Assisted customers in fitting rooms by organizing clothes and maintaining cleanliness (assisting customers with clothing selections, keeping the fitting room clean)
- Responded to incoming phone calls to assist customers with inquiries
Customer Services Representative
Sunoco
02.2008 - 02.2013
- Processed customer transactions efficiently
- Selling tobacco and alcohol products
- Selling lottery tickets
- Supported elderly customers with gas purchases to ensure their safety and convenience
- Handling cash
- Updated promotional signs to reflect current offers
- Performed thorough cleaning of the store to maintain hygiene standards
- Helped elderly customers with gas purchases
- Assembling the newspapers
Call Centre Representative
Farmers Limited
01.2006 - 01.2008
- Utilized analytical and problem-solving skills to effectively troubleshoot order issues related to damaged goods and delivery problems.
- Achieved consistent customer satisfaction by resolving inquiries and enhancing service quality.
- Monitored and improved customer satisfaction rates through feedback and service enhancements.
- Used analytical and problem-solving skills to troubleshoot order issues pertaining to damages of goods and deliveries issues.
- Entered call details and solutions into the notes database.
- Engaged with customers regarding product orders and delivery concerns, promptly identifying issues and applying expertise to resolve them and drive sales.
- Conducted outbound calls to customers to provide product information and resolve inquiries.
Education
Medical Billing Certificate - Medical Billing
U.S. Career Institute
Fort Collins, COBachelor of Applied Management - Applied Management
Open Polytechnic
Lower Hutt, WellingtonSkills
- Sales proficiency
- Customer assistance
- Customer-centric
- Customer retention
- Effective communication
- Needs assessment
- Results-driven
- Multitasking
- Time management
- Data management
- Excel proficiency
- Microsoft applications
- Telephone etiquette
- Administrative assistance
- Account management
Certification
Medical Billing Certificate
Timeline
Self Checkout Cashier
Home Depot
12.2025 - 07.2026
Customer Service Representative
UPS
08.2024 - 03.2025
Customer Service Representative
McDonald’s
07.2024 - 07.2024
Cashier Team Lead
Dollar Tree
01.2024 - 06.2024
Customer Service Representative Agent
A Asif Agency Inc
09.2021 - 06.2023
Customer Service Representative - Cashier
Bed Bath & Beyond
12.2018 - 11.2019
Customer Service Representative Cashier/Softlines Sales Representative
Target
01.2016 - 02.2018
Customer Services Representative
Sunoco
02.2008 - 02.2013
Call Centre Representative
Farmers Limited
01.2006 - 01.2008
Medical Billing Certificate - Medical Billing
U.S. Career Institute
Bachelor of Applied Management - Applied Management
Open Polytechnic