Amrit Soma
Auckland,New Zealand
Summary
Experienced Travel Professional with extensive knowledge of international travel regulations and customs. Expertise in designing customized itineraries that align with client preferences and budgetary needs, ensuring high levels of customer satisfaction. Strong problem-solving skills demonstrated through quick and effective resolution of unexpected challenges. Established history of building client relationships that drive repeat business and referrals.
Overview
11
11
years of professional experience
Work History
Travel Expert
Flight Centre NZ
New Lynn, Auckland
04.2025 - Current
- Designed customized travel itineraries for clients based on preferences and budgets.
- Provided expert advice on destinations, accommodations, and travel requirements.
- Coordinated bookings for flights, hotels, and tours using industry-specific software.
- Resolved customer inquiries and issues through effective communication and problem-solving.
- Built strong relationships with clients to understand their travel needs and preferences.
FIT Tour Consultant
General Travel New Zealand
Grafton, Auckland
06.2023 - 04.2025
- Exhibited comprehensive knowledge of business products and value propositions.
- Guaranteed timely completion of all deadlines and deliverables.
- Developed customized travel itineraries for diverse client preferences.
- Provided expert advice on local attractions and cultural experiences.
Delivery Centre Consultant
Concentrix
Mt Albert, Auckland
09.2022 - 06.2023
- Possessed in-depth knowledge of business products and value propositions.
- Identified and mapped business strengths alongside customer needs at Air New Zealand Contact Centre.
- Identified needs of customers promptly and efficiently.
Event Service Attendant
Auckland Live
Orakei, Auckland
02.2020 - 05.2023
- Delivered food and beverage service while assisting with catering operations.
- Handled cash transactions and managed EFTPOS and Point of Sale functions.
- Executed merchandise sales and ushering duties to enhance guest experience.
- Adhered to venue protocols and procedures during events.
- Facilitated venue evacuations in emergency situations to ensure patron safety.
Night Auditor
Barclay Suites
Auckland CBD
01.2021 - 04.2022
- Managed hotel operations overnight to ensure guest satisfaction and address needs.
- Executed detailed reports, rollovers, and security checks for seamless next-day transitions.
- Maintained focus on operational efficiency through thorough attention to detail.
- Served on a three-month contract to uphold high standards of service.
Manager - Auckland Store
Thrill Zone
Auckland CBD
10.2021 - 02.2022
- Directed a team of five employees to enhance performance and operational efficiency.
- Facilitated training programs to boost staff skillsets and capabilities.
- Aided staff in effectively resolving customer complaints and inquiries.
- Managed daily operations and staff scheduling for entertainment activities.
- Oversaw maintenance and safety compliance for amusement park attractions.
Star Administrator
New Zealand School of Tourism
Auckland CBD
06.2021 - 11.2021
- Ensured timely completion of all orders, marking, and reports.
- Monitored stock levels of printed workbooks to prevent shortages.
- Maintained strict adherence to deadlines throughout contract duration.
- Managed workflow efficiently during five-month contract period.
Customer Service Officer
Red Badge Group Ltd
North Shore, Auckland
05.2020 - 05.2021
- Ensured safety of customers and bank staff during COVID-19 restrictions.
- Controlled crowd management in compliance with Westpac's COVID policies.
- Executed responsibilities across one-year contract during COVID Level 2, 3, and 4.
Delivery Centre Consultant
Concentrix
Mt Albert, Auckland
06.2020 - 09.2020
- Acquired in-depth knowledge of business products and value proposition.
- Identified and mapped business strengths to align with customer needs.
- Engaged with Air New Zealand Contact Centre during a three-month contract.
- Analyzed customer feedback to enhance service delivery and product offerings.
Travel Expert
Flight Centre NZ
New Lynn, Auckland
05.2019 - 03.2020
- Cultivated relationships with existing and new clients to drive business growth.
- Demonstrated in-depth knowledge of business products and value propositions.
- Facilitated retention strategies to maintain client engagement and satisfaction.
- Coordinated bookings for flights, hotels, and tours using industry-specific software.
- Provided expert advice on destinations, accommodations, and travel requirements.
- Unfortunately, I was made redundant on March 23, 2020, due to COVID-19.
Welcomer
Pullman Hotel
Auckland CBD
08.2018 - 08.2019
- Executed all check-in and check-out tasks while managing online and phone reservations.
- Informed customers about payment options and verified credit card information.
- Upsold additional facilities and services to enhance customer experience.
- Completed daily responsibilities with accuracy and efficiency.
Guest Services & Guest Experience Hosts
Sea Life Kelly Tarlton's Aquarium
Orakei, Auckland
01.2018 - 02.2019
- Operated till for purchases at Front Desk, Café, and Gift Shop.
- Delivered exceptional customer service during daily feeding sessions at Sea Life Kelly Tarlton's Aquarium.
- Engaged guests with informative discussions about favorite animals during feeding times.
- Welcomed guests while providing detailed information on exhibits and activities.
Onboard Service Crew
Fullers 360 - Experiences & Cruises
Auckland CBD
12.2017 - 07.2018
- Ensured customer safety while onboard boat, maintaining a secure environment.
- Managed onboard bar operations, handling transactions efficiently at the till.
- Collaborated effectively within a team to enhance overall service delivery.
- Fulfilled responsibilities during an 8-month contract, contributing to smooth operations.
Short Haul Flight Attendant
Air New Zealand
Auckland INTL & DOM Airport
04.2016 - 11.2017
- Ensured passenger safety through comprehensive pre-flight checks and briefings.
- Delivered exceptional customer service, enhancing overall passenger satisfaction.
- Managed in-flight operations, including meal and beverage distribution.
- Assisted passengers with special needs, providing necessary support and comfort.
- Operated flights to Australia, Pacific Islands, and across New Zealand while prioritizing safety.
Retail Assistant
Walt Disney World - Internship Program
Orlando, USA
08.2015 - 10.2015
- Operated point-of-sale systems for accurate transaction processing.
- Maintained merchandise displays to ensure appealing presentation and stock availability.
- Assisted guests with inquiries, delivering exceptional customer service.
- Conducted stocktaking as part of operational responsibilities.
Ride Operator
Rainbow's End
Manukau, Auckland
07.2014 - 07.2015
- Ensured customer safety while operating amusement rides throughout shifts.
- Provided exceptional customer service to enhance guest experiences.
- Operated various amusement rides, adhering to safety and regulatory compliance.
- Assisted guests with safe and efficient boarding and disembarking from rides.
Education
NZQA Certificates - National Certificate in Tourism & Travel Level 3 Core Skills, National Certificate in Travel Level 3, National Certificate in Travel Level 4, National Certificate in Aviation
Air New Zealand
Auckland, INTL & DOM Airport11.2017
Certificate in Airline, Travel and Tourism - Qualification Level 3 & 4
New Zealand School for Tourism
Auckland, CBD10.2014
Skills
- PMS systems: Sabre, Opera, Qik, Room Master, Tourplan Nx
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Virtual communication: Google Hangouts, Zoom
- Customer service and support
- Sales and marketing strategies
- Attention to detail
- Effective communication
- Multitasking and efficiency
- Closing ability
- Time management
Timeline
Travel Expert
Flight Centre NZ
04.2025 - Current
FIT Tour Consultant
General Travel New Zealand
06.2023 - 04.2025
Delivery Centre Consultant
Concentrix
09.2022 - 06.2023
Manager - Auckland Store
Thrill Zone
10.2021 - 02.2022
Star Administrator
New Zealand School of Tourism
06.2021 - 11.2021
Night Auditor
Barclay Suites
01.2021 - 04.2022
Delivery Centre Consultant
Concentrix
06.2020 - 09.2020
Customer Service Officer
Red Badge Group Ltd
05.2020 - 05.2021
Event Service Attendant
Auckland Live
02.2020 - 05.2023
Travel Expert
Flight Centre NZ
05.2019 - 03.2020
Welcomer
Pullman Hotel
08.2018 - 08.2019
Guest Services & Guest Experience Hosts
Sea Life Kelly Tarlton's Aquarium
01.2018 - 02.2019
Onboard Service Crew
Fullers 360 - Experiences & Cruises
12.2017 - 07.2018
Short Haul Flight Attendant
Air New Zealand
04.2016 - 11.2017
Retail Assistant
Walt Disney World - Internship Program
08.2015 - 10.2015
Ride Operator
Rainbow's End
07.2014 - 07.2015
NZQA Certificates - National Certificate in Tourism & Travel Level 3 Core Skills, National Certificate in Travel Level 3, National Certificate in Travel Level 4, National Certificate in Aviation
Air New Zealand
Certificate in Airline, Travel and Tourism - Qualification Level 3 & 4
New Zealand School for Tourism