AMRITA BHANDARI
Harewood,CAN
Summary
Hospitality professional with over five years’ front-of-house, barista, and customer-service experience across busy restaurant and bar settings. Holds current Licence Controller Qualification (LCQ), Advanced Host Responsibility, and Food Safety certifications. Recognised for excellent customer engagement, leadership support, and compliance with the Sale and Supply of Alcohol Act. Experienced in high-volume operations such as SkyCity Auckland, delivering efficiency, teamwork, and operational excellence.
Currently relocating to the South Island and seeking a Duty Manager or Food & Beverage Supervisor position to contribute professional service standards, strong compliance knowledge, and a positive team culture within a reputable hospitality organisation.
Overview
7
7
years of professional experience
4045
4045
years of post-secondary education
1
1
Certification
Work History
Food & Beverage Attendant
SkyCity Auckland
Auckland, NZ
2023.12 - Current
- Deliver efficient, friendly service across casino, bar, and restaurant environments with strong compliance to host responsibility.
- Assisted with shift briefings and supported onboarding/training for new team members.
- Monitored customer behaviour to ensure compliance with Sale & Supply of Alcohol Act.
- Prepared espresso beverages and managed high order volumes during peak periods.
- Processed EFTPOS and cash accurately; reconciled till and followed cash-handling protocols.
- Escalated and resolved customer complaints with professionalism.
Cashier & Waitress / Barista
Loop Studio Café
Kathmandu, Nepal
2021.06 - 2023.08
- Supervised FOH during peak hours, delegating tasks to junior staff to ensure smooth operations.
- Managed opening/closing procedures and performed daily cash reconciliation.
- Handled customer complaints and ensured a welcoming, tidy environment.
- Prepared espresso beverages and assisted with basic food prep during rushes.
Kitchen Hand
Haku Multi-Cuisine Dining
Kathmandu, Nepal
2019.07 - 2021.05
- Supported chefs with prep, plating, and dish pass to ensure smooth service.
- Uphold food safety and hygiene standards; assisted with stock rotation and cleaning.
- Collaborated closely with FOH during peak service to reduce wait times.
Education
Master of Digital Business -
Eastern Institute of Technology (EIT)
NZBachelor of Business Studies -
KMC
NepalSkills
- Staff supervision and training support
- Compliance knowledge: Sale & Supply of Alcohol Act
- Host Responsibility
- Food Safety
- Customer service excellence
- Conflict resolution
- Cash handling
- EFTPOS
- Daily reconciliation
- Stock monitoring
- Support with opening/closing procedures
- Teamwork
- Communication
- Problem-solving
- Beverage preparation
Certification
- Licence Controller Qualification (LCQ), NZ, 01/01/25
- Advanced Host Responsibility, 04/11/25
- POS Cashier Assessment, 11/07/24
- Appropriate Workplace Behaviour, 12/29/23
- Food Safety, 12/28/23
References
Available on request
Timeline
Food & Beverage Attendant
SkyCity Auckland
2023.12 - Current
Cashier & Waitress / Barista
Loop Studio Café
2021.06 - 2023.08
Kitchen Hand
Haku Multi-Cuisine Dining
2019.07 - 2021.05
Master of Digital Business -
Eastern Institute of Technology (EIT)
Bachelor of Business Studies -
KMC