Summary
Overview
Work History
Education
Skills
Languages
Professional Highlights
Personal Information
Hobbies and Interests
References
Timeline
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Amrita Dhanoa

Manurewa,AUK

Summary

With over 10 years of experience in HR, I am a forward-thinking, modern, and proactive HR Advisor. I provide comprehensive HR services and support, specializing in employee relations, unions, performance management, and change management. My approach ensures that senior management and the business collaborate effectively on HR-related matters. I prioritize building strong networks and relationships with key stakeholders. Leveraging a strategic mindset, I exhibit strong leadership and influential skills when collaborating with senior management and executives.

Overview

11
11
years of professional experience

Work History

National HR Advisor

SPCA
10.2020 - 05.2023
  • Reviewed human resources paperwork for accuracy and completeness.
  • Identified development opportunities and succession gaps.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
  • Collaborated with managers to identify and address employee relations issues.
  • Managed and supported line managers with end to end recruitment process
  • Provided confidential Human Resource Advice and assistance to SPCA management and staff nationally
  • Assisted people leaders with disciplinary, performance management and change management processes. Intervened and took part in mediation when necessary
  • Contributed towards the implementation and roll out of SPCA People, Culture and Safety strategy to support and align SPCA's objectives and values led by Board members and the Executive team
  • Contributed towards continuous improvement of the HR systems and practices
  • Ensured Health and Safety processes were complied with at all times
  • Led and supported managers with restructures or closures within Support Office, Op shops and Animal Centres across NZ

HR ADVISOR

Oceania Healthcare
07.2015 - Current
  • Supporting and managing with end to end recruitment process
  • Creating employment agreements for new employees
  • Planning and strategizing for union bargaining; I am part of the bargaining team
  • Planning and developing change management process to ensure business is onboard with changes and support the process
  • Leading and supporting restructures within Support Office and facilities; writing restructure documents, holding meetings with employees and providing solutions
  • Managing and dealing with complex employee relations issues resulting in either mediation, settlement or having a without prejudice conversation with the employee
  • Coaching and influencing the business about HR best practice by identifying and advising business of potential risks
  • Assisting with performance management and implementing performance development plans
  • Developing and writing policies
  • Creating guidelines to improve business processes
  • Ensuring business practices are aligned with policies, guidelines and vision
  • Building relationships with internal and external stakeholders which includes Ministry of Social Development, NZ Immigration and Union organisations
  • Streamlining and developing employment agreement processes
  • Obtaining Immigration Accreditation for Oceania Healthcare
  • Creating working groups within the business to meet project goals
  • Leading and managing the employee engagement survey; prepared results and presented to the Executive team
  • Managing to keep the HR Intranet page updated
  • Dealing with general HR queries and administrative tasks
  • Super User for Snaphire, Dynamics 365 - including Attract, Learning Management System (LMS), PayGlobal
  • Developing, coordinating and delivering training modules
  • Keeping up to date with legislation changes for Employment Relations, Holidays Act, Privacy Act, Immigration and general parliament updates
  • Attending webinars for immigration updates and changes
  • My role as a HR Advisor is to provide support and lead the HR functions across 20 facilities in Oceania Healthcare
  • Key part of my role requires me to work with the business and alongside the Senior Regional Operations Manager and Clinical Management team
  • I provide full HR services to ensure best practice and outcomes are met.

RECRUITMENT CONSULTANT

The Selwyn Foundation
09.2013 - 06.2015
  • Managing a high-volume recruitment
  • Head hunting candidates on LinkedIn for the right job profile
  • Implementing best practice approach on recruitment process
  • Communicating and liaising with hiring managers to provide timely feedback on recruitment statuses
  • Organizing orientation and induction for new employees
  • Administration tasks: creating employment agreements, support letters for Immigration purpose, signing off Invoices for internal bureau and external agencies, updating KPI recruitment trackers, arranging new start up packs for new employees, creating personnel files and taking minutes in meetings
  • Maintaining rosters and shift placements
  • Dealing with any complaints/ compliments as part of casual staff Quality Checks and Performance Appraisals
  • Accountable for managing 100+ bureau staff - including feedback, quality checks, payroll, complaints and completing performance appraisals
  • My role supports Selwyn's hiring managers with best practice for end-to-end recruitment and selection process for permanent and casual positions
  • I have experienced both volume and single recruitment, sourcing candidates using Linked In recruiter tool, Talent propeller (Seek and Trade Me), RESMAN, and newspaper advertisements
  • I was also responsible for the Bureau Service and was coordinating shift requests for temporary staffing cover, with overlooking 100+ casual staff
  • Overall, I was responsible for end to end recruitment - writing advertisement, liaising with hiring managers, advertising jobs, CV screening, creating interview templates, phone interviews, conducting interviews, reference checking, personality, learning and reasoning assessments, providing feedback, driver's license checking, handling declines via phone and responding to email queries
  • I was also responsible for:

EMPLOYMENT RELATIONS INFORMATION OFFICER

Ministry of Business Innovation and Employment
10.2012 - 09.2013
  • Referring to the sections of the legislation based on stakeholder's situation
  • Providing excellent customer service
  • Keeping myself up to date with amendments to the legislation
  • Arranging for mediation and labour inspectors depending on the situation
  • Providing relevant information from the act
  • Dealing with difficult stakeholders at times and escalating where appropriate
  • Getting involved with team meetings
  • Work closely with KPI's to achieve monthly targets
  • In a call centre-based environment, my role was carried out impartially to provide legislative information to stakeholders about Employment Relations Act 2000, Holidays Act 2003, Minimum Wage Act 1983 and Wage Protection Act 1983
  • I was responsible for: I also took part at the Pasifika Festival in 2013 to promote the Ministry of Business, Innovation and Employment.

Education

Bachelor of Arts (Psychology) and Minor in HR -

AUCKLAND UNIVERSITY OF TECHNOLOGY
Auckland
01.2012

Skills

  • Relationship Development
  • Analytically Oriented
  • Recruitment
  • Leadership, Influencing and Coaching
  • Leading Projects
  • Continuous Improvements
  • Time Management and Communication
  • Employee Relations
  • Collective Bargaining
  • Performance Management
  • Restructures and Change Management
  • Teamwork and Collaboration Skills
  • Immigration Knowledge
  • Proficient Systems User: SnapHire, Microsoft 365, LMS, Sharepoint, POWER BI, HRIS (Microsoft)

Languages

English
Punjabi / Hindi
Bahasa Malaysia

Professional Highlights

  • Being part of collective bargaining
  • Obtaining Immigration Accreditation for Oceania Healthcare
  • Roll out of Employee Engagement Survey for Oceania Healthcare
  • Presented Employee engagement survey results to executive team
  • Build a good working relationship with Immigration, Ministry of Social Development and Unions
  • Implemented and led the project of writing new job advertisements and creating templates for employment agreements.
  • Successful in Change Management process during roll out of a new HRIS system at Oceania Healthcare
  • Successful outcomes during restructures and redevelopments

Personal Information

Title: HUMAN RESOURCE BUSINESS PARTNER

Hobbies and Interests

  • Planting and Gardening
  • Playing badminton and soccer

References

Available upon request.

Timeline

National HR Advisor

SPCA
10.2020 - 05.2023

HR ADVISOR

Oceania Healthcare
07.2015 - Current

RECRUITMENT CONSULTANT

The Selwyn Foundation
09.2013 - 06.2015

EMPLOYMENT RELATIONS INFORMATION OFFICER

Ministry of Business Innovation and Employment
10.2012 - 09.2013

Bachelor of Arts (Psychology) and Minor in HR -

AUCKLAND UNIVERSITY OF TECHNOLOGY

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Amrita Dhanoa