Amrita Kaur Singh (Ami)
Riccarton,Christchurch
Summary
Highly-motivated office administrator with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and softwares. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Receptionist Administrator
Garden City Dental
St Albans, Christchurch
06.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Coordinated with other departments to ensure smooth flow of operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Construction Office Manager
Kangs Construction
Waltham, Christchurch
09.2022 - 04.2024
- Greeted clients to a welcoming environment, answered phone calls and handled queries or directed to appropriate staff.
- Managed all incoming and outgoing documents related to construction projects.
- Responded promptly to requests from clients regarding changes or updates to their project plans.
- Organized meetings between clients, contractors, architects, engineers. as needed for construction projects.
- Assisted in preparing contracts for potential new construction projects.
- Identified areas of improvement in existing office processes and procedures.
- Developed and implemented improved administrative processes for the department.
- Tracked inventory of building supplies and materials used during construction projects.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Negotiated terms and prices with vendors when needed in order to stay within budget requirements.
- Ensured that all paperwork was completed accurately before submitting it to relevant agencies.
Dental Receptionist
Lumino the Dentistn
Mosgiel, Dunedin
04.2020 - 09.2022
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided patients with necessary paperwork, and verified insurance information.
- Answered and managed all incoming calls and emails, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients and arranged payment schedules.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Handled busy work environment and work effectively at a fast pace with highly developed organisation, time management, prioritisation and multi-tasking skills
- Cultural awareness and sensitivity towards patients and their families.
- Excellent computer and keyboard skills
- Fast thinker who is solutions focused
- Demonstrates empathy and the ability to connect with different types of people
- Understand the importance of confidentiality in healthcare
- Computer literate - can learn new software's.
Education
Certificate in Health Level 4 - Health Administration
Otago Polytechnic
Dunedin11-2016
Skills
- Excellent customer service
- Interpersonal skills
- Excellent communication skills
- Multilingual
- Computer literate
- Data entry
- Able to work well in high pressure environments
- Time management
- Teamwork
- Emotional intelligence
- Organisation
- Attention to detail
Referees
Available on request.
Additional Information
- Full Clean Drivers License
- No Criminal History
- Able to pass a drug and alcohol test
- Own reliable vehicle
- Red Cross First Aid Level 2
Timeline
Assistant Manager/Receptionist Administrator
Garden City Dental
06.2024 - Current
Construction Office Manager
Kangs Construction
09.2022 - 04.2024
Dental Receptionist
Lumino the Dentistn
04.2020 - 09.2022
Certificate in Health Level 4 - Health Administration
Otago Polytechnic