Amritpal Kaur
Flagstaff,Hamilton
Summary
Motivational employee and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
District Roll-out Manager
SIMAR TECH CONSULTANTS PVT. LTD.
Mohali, Mohali
2023.02 - 2024.08
- Provides training to Police,Health and Highway department about government project named IRAD/eDAR.
- Additionally inform those departments about updates in the application of the same project.
Software Intern
JLSR Infotech
Mohali, Mohali
2020.10 - 2021.10
- Provided support for existing software applications.
- Implemented database designs using SQL Server Management Studio.
- Shadowed team engineers to learn new skills.
Assistant Manager
Kotak Mahindra Bank
Punchkula, Panchkula
2019.07 - 2020.09
- Managed cash and non-cash transactions of Bank customers.
- MAaintained a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Junior Officer
HDB Financial Services Limited
Mohali, Mohali
2017.07 - 2019.05
- Identified opportunities to cross-sell additional products or services based on customer needs.
- Developed strong relationships with existing customers through regular follow-up calls.
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Assisted customers with online banking services including Netbanking and Mobilebanking services.
Education
Masters of Applied Information Technology -
Wintec
Hamilton, NZ2024-02
Master of Computer Applications -
JMIT
Haryana,India2016-05
Bachelor of Science -
Kurukshetra University
Haryana, India2014-05
Skills
- Customer Service
- Decision-Making
- Relationship Building
- Problem-Solving Abilities
- Reliability
- Positive Attitude
- Teamwork and Collaboration
- Adaptability
- Active Listening
- Computer Skills
Timeline
District Roll-out Manager
SIMAR TECH CONSULTANTS PVT. LTD.
2023.02 - 2024.08
Software Intern
JLSR Infotech
2020.10 - 2021.10
Assistant Manager
Kotak Mahindra Bank
2019.07 - 2020.09
Junior Officer
HDB Financial Services Limited
2017.07 - 2019.05
Masters of Applied Information Technology -
Wintec
Master of Computer Applications -
JMIT
Bachelor of Science -
Kurukshetra University