Amritpal Singh
Lower Hutt,WGN
Summary
Dedicated and results-driven professional with a strong commitment to continuous improvement and achieving targets. Utilizing a current skill set to contribute to the success of the business by delivering exceptional shopping experiences for customers. With nearly 9 years of customer management experience, possesses excellent communication skills and maintains a customer-focused mindset. Throughout a career, successfully handled customer-facing roles and demonstrated leadership abilities in managing multicultural teams as both a team leader and a manager.
Overview
8
8
years of professional experience
Work History
Delivery Expert/In Store
R3 International
05.2017 - 08.2018
- Company Overview: Dominos Franchise Limited - Hutt Valley
- Complete all paperwork necessary for completion of orders
- Stock ordering and stock entry in an effective and efficient way
- Manage and oversee operational aspects of the store across the three locations
- Work effectively for keeping the shift running efficiently and profitably
- Administer schedules and TIL handling
- Delegate jobs to other employees and supervise to ensure proper fulfillment of responsibilities
- Complete orders of all sizes and levels of importance
- Maintain clean and responsible driving record
- Delivery of food
- Maintain hygiene while preparing the food
- Maintain cleanliness of store
- Maintain friendly environment for customer
- Handle customers's complain
- Dominos Franchise Limited - Hutt Valley
Operational Manager
Attri & Sons Ltd
08.2018 - 02.2022
- Company Overview: Kiwi bank, Paper Plus, Lotto, Sports world
- Giving a friendly and welcoming service
- Able to accurately determine a customer's needs
- Knowledge of health and safety issues
- Operating tills accurately and efficiently
- Meeting high standards of display and visual merchandising
- Spotting sales opportunities and then taking advantage of them
- Gain knowledge and follow laws and regulations related to all current different franchises or businesses
- Deal with customer complaints
- Giving information about the features, quality and availability of products
- Handling cash and credit card payments
- Arranging orders and deliveries
- Deal and bargain with a range of suppliers
- Handle responsibly customers's confidential information
- Manage advertising and discount strategies
- Maintain stock flow
- Regular in contact with customers
- Responsibly process Kiwibank and Nz post and store transactions
- Train, oversee and provide guidance to staff
- Manage the whole shop's operations efficiently
- Kiwi bank, Paper Plus, Lotto, Sports world
Team Leader
Cygnus Energy
02.2022 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Ensure that appropriate work schedules are prepared and communicated in advance.
- Ensure that staff are trained on how to handle different sales procedures and situations.
- Ensure all returned goods, missing or stolen merchandise are examined and recorded.
- Ensure that stock levels are well maintained and that waste is minimised.
- Ensure that the site is clean and products are correctly priced and displayed.
- Ensure all health & safety requirements are followed and up-to-date
Education
Graduate Diploma - Sales and Marketing level 7
Wellington Institute of technology
11.2017
Skills
- Strong Verbal Communication
- Proficient in Retail Operating Systems
- Experienced with Office Applications
- Ambitious
- Enthusiastic
- Service Excellence
- Retail Merchandising
- Consumer Engagement Strategies
- Cash Management Procedures
- Up selling
- Report writing
- Friendly and approachable manner
- Detail-Oriented Organization
- Reliable Professional
- Team player
- Rapid Learner
- Pressure Resilience
- Advanced Literacy and Numeracy
- Understanding of IT Systems
- Physically fit
- Manage and maintain customers' database securely
Personal Information
Hobbies: Try to utilise time and make myself busy, keen to read news on latest trends and technologies, have huge interest in developing new skills.
Immigration Status
Permanent Residence of New Zealand
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Music
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Cooking
- Spending quality time with family and friends
Timeline
Team Leader
Cygnus Energy
02.2022 - 01.2025
Operational Manager
Attri & Sons Ltd
08.2018 - 02.2022
Delivery Expert/In Store
R3 International
05.2017 - 08.2018
Graduate Diploma - Sales and Marketing level 7
Wellington Institute of technology
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