Summary
Overview
Work History
Skills
Timeline
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Amutia Timoteo

Upper Hutt

Summary

Currently doing my Shift Supervisor training with my Restaurant Manager, ready to embark on a new career journey, aiming to increase the value of a company through excellent leadership. Proudly offers detail-oriented talents in communication, organization, possessing experience with team leadership. Willingness to take on added responsibilities to meet team goals. With being at KFC for over 3 years, and gaining experience of a Shift Supervisor, I have been able to develop new skills while supervising and managing a team of workers to uphold the standards of great customer service, which also involves food and safety. Not only with the practical side, but also the theoretical side. A Shift Supervisor role involves admin work such as inventory count/stock take, contributing to maintaining stock levels, cash handing, managing staff and manager labour hours, authorizing till variances, performing end-of-shift cash-ups and making sure everything balances, updating daily sales reports.

Overview

4
4
years of professional experience

Work History

Shift Supervisor Training

KFC
04.2025 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Attended weekly meetings with the Restaurant Manager, Assistant Managers and other Shift Supervisors.
  • Formed strong relationships with other Managers.

Team Member

KFC
03.2022 - Current
  • Assisted with inventory counts and stocking of merchandise.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Worked scheduled shifts and remained available to cover shifts, and work on holidays and busy periods.
  • Operated register to process payments and collect cash payment for order totals

Team Member

McDonald's
05.2021 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Skills

  • Employee training
  • Cash handling expertise
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff development
  • Inventory control and record keeping
  • Document Management
  • Critical Thinking
  • Fast and Efficient Worker
  • Health and Safety Standards
  • Reliable Team Worker
  • Adaptability and Flexibility
  • Coaching and Training
  • Management abilities
  • Financial management
  • Labor and food cost control
  • Staff supervision
  • Team collaboration and leadership
  • Customer service management
  • Inventory counts
  • Shift paperwork completion
  • Quality inspections
  • Sales reporting

Timeline

Shift Supervisor Training

KFC
04.2025 - Current

Team Member

KFC
03.2022 - Current

Team Member

McDonald's
05.2021 - 12.2021

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Amutia Timoteo