Amy Barrett
Torbay
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Home Loans Customer Care
Sovereign
Smales Farm
08.2007 - 10.2014
- Worked effectively in team environments to make the workplace more productive.
- Utilised skills and expertise to discuss loans and banking with clients
- Outgoing calls to Home Loan Brokers when required.
- Provided excellent service and attention to customers through phone conversations.
Insurance Customer Care
Suncorp
Brisbane
03.2001 - 09.2007
- Prioritised and organised tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers through phone conversations.
- Identified needs of customers promptly and efficiently.
- Helping customers lodge claims for vehicles, home, contents and boats.
- Politely discussing if a claim could be lodged, approving a claim, or if needed advising why a claim could not be lodged.
- Out going calls to customer's preferred repairer.
Education
High School Diploma -
The Glennie School
Queensland Australia 12-1993
Skills
- Fast learning
- Decision-making
- Multitasking
- Troubleshooting
- Customer service and relations
- Written communication
- Cultural awareness
- Remote office availability
Timeline
Home Loans Customer Care
Sovereign
08.2007 - 10.2014
Insurance Customer Care
Suncorp
03.2001 - 09.2007
High School Diploma -
The Glennie School