Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Amy Chiang

Auckland,Blockhouse Bay

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Medical Laboratory Scientist

Haematology Department, LabPlus
05.2018 - Current
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
  • Streamlined workflow by maintaining a well-organized and efficient work environment.
  • Mentored new BMLSs Placement students, providing support and guidance.
  • Conducted Careers Day and Kai Arahi| Navigate Expo for Haematology Department.
  • Competent and familiar in all sections of Haematology.

Section Leader (Acting) - Morphology & Special Ana

Haematology, LabPlus
04.2022 - 05.2023
  • Mentored staff members, contributing to their professional growth while enhancing team performance overall.
  • Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
  • Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
  • Collaborated with management to develop strategic plans that aligned with laboratory objectives.
  • Provided and managed rosters to maintain sufficient shift coverage and staff allocation and task delegation on daily/weekly basis.
  • Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
  • Addressed and resolved conflicts within team, maintaining positive work environment.
  • Coordinated cross-departmental/section meetings to streamline communication and project alignment.
  • Oversaw quality assurance processes, ensuring team's outputs met or exceeded standards.
  • Led by example, demonstrating strong work ethic and commitment to excellence.

Head of NST / Training Coordinator

Hess Educational Organization
03.2003 - 02.2018
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for teachers seeking professional growth and development.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities for internal and external teacher trainings.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.

Education

Bachelor of Medical Laboratory Science - (with Distictinction)

University of Otago
Dunedin, NZ
12-1998

Skills

  • Haematology analysis
  • Quality control management
  • Interpersonal communication
  • Recordkeeping requirements
  • Time management
  • Analytical thinking
  • Multitasking Abilities
  • Excellent communication
  • Teamwork and collaboration
  • Organizational skills
  • Team management
  • Problem-solving

Accomplishments

    Excellent Teacher Award _ Taiwan (2011)

    Best Original Article Original article contributor - NZIMLS (1999)

Certification

APC - NZIMLS (Current)

Train the Trainer - Manukau Institute of Technology (2020)

Excel Courses - ADHB (2020)

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Section Leader (Acting) - Morphology & Special Ana

Haematology, LabPlus
04.2022 - 05.2023

Medical Laboratory Scientist

Haematology Department, LabPlus
05.2018 - Current

Head of NST / Training Coordinator

Hess Educational Organization
03.2003 - 02.2018

Bachelor of Medical Laboratory Science - (with Distictinction)

University of Otago

Similar Profiles

CREATE PROFILE
Amy Chiang