Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Doherty

Wellington,WGN

Summary

Enthusiastic Organisational Development Adviser, eager to contribute to team success through hard work, attention to detail and excellent organisational skills. I have a clear understanding of the operational side of a hotel, managing event logistics and converting business in Conference and Event Sales. Motivated to learn, grow and excel professionally.

Overview

10
10
years of professional experience

Work History

Organisational Development Adviser, Leadership

Ministry of Foreign Affairs and Trade
Wellington , Wellington
2023.05 - Current
  • Contribute to the design, development and implementation of leadership initiatives with support from the Lead Principal Adviser
  • Advise managers onshore and offshore on development opportunities and tools they can role out in their teams and provide support where needed
  • Manage multiple virtual and face to face development workshops across the Ministry with external facilitators throughout the year
  • Manage the event logistics to roll out our induction programme for the new Ambassadors/Heads of Mission
  • Support the People Coordinator to develop and maintain capability systems including our internal website, resourcing and booking processes
  • Provide advice on capability and leadership frameworks, tools and systems to the Principal HR Business Partners, managers and other stakeholders

People Coordinator

Ministry Of Foreign Affairs And Trade
Wellington , Wellington
2021.10 - Current
  • Prepare employee documentations such as letters of offer, individual employment agreements, parental leave, variation to hours, secondments etc.
  • First point of contact for all enquiries from managers/employees and providing helpful advices when possible or directing to the correct teams accordingly.
  • Processing invoices for the department and seeking correct managerial sign-offs when necessary.
  • Supporting recruitment and onboarding processes for new employees and rotational staff.
  • Working collaboratively with team members across the People Division team to ensure efficient and collect information is provided for all team members across the Ministry of Foreign Affairs and Trade.

Office Coordinator

H. R. L. Morrison & Co
Wellington , Wellington
2021.04 - 2021.10
  • General administrative support for an office of up to 50 people
  • Onboarding new staff members
  • Maintaining office equipment and services
  • Maintaining and registering security access cards for team members
  • Assisting organising and booking domestic and trans-tasman travel for team members
  • Maintaining contracts register for our legal team, including data entry and maintaining records inbox
  • Organising document signing via Docusign
  • Assisting events/meetings set-ups, serving catering, tidying up at the end
  • Help book catering and manage RSVP inbox

Central Processing Officer

Ministry Of Social Development
Wellington , Wellington
2020.06 - 2021.04
  • Assisted clients with wage subsidy during Covid-19 to ease pressure off their businesses/employees
  • Processed and approved Jobseeker Applications
  • Contacted clients directly to discuss hardship situations
  • Assisted with hardship requests, including emergency dental, assistance with rent/bond, food grants etc

Sales Manager

Merivale
Sydney , Sydney
2019.07 - 2020.01
  • Proactively selling over 75+ Merivale Venues for events of all sizes
  • Site Inspections
  • Creating and sending proposals, contracts to clients
  • Working towards meeting sales targets for the financial year
  • Building relationships with clients to ensure return business
  • Administrative work such as invoicing, scanning, filing.

Event Sales Executive

Sydney Hilton
Sydney , Sydney
2018.11 - 2019.07
  • Handling event enquiries between 1 - 400 people.
  • Site Inspections.
  • Creating and sending contracts to clients.
  • Actively selling to assist with meeting targets.
  • Building relationships with clients to ensure return business.
  • Administrative work such as invoicing, filling out the weekly GRC report, scanning, filing.
  • Floor plans.
  • Training new Event Sales Coordinators Extra Commitments:.
  • Service Ambassador.

Event Sales Coordinator

Sydney Hilton
Sydney , Sydney
2018.08 - 2018.11
  • Handling event enquiries between 1 - 100 people.
  • Site Inspections.
  • Creating and sending contracts to clients.
  • Actively selling to assist with meeting targets.
  • Building relationships with clients to ensure return business.
  • Administrative work such as invoicing, filling out the weekly GRC report, scanning, filing.
  • Floor plans.

Reservations Agent

Sydney Hilton
Sydney , Sydney
2018.01 - 2018.08
  • Handling all Corporate, Gift Voucher and Wholesale reservations.
  • Daily use of OnQ R&I, ONQ PM Attending weekly Operations meetings to discuss upcoming groups.
  • Quality checks to ensure chargebacks, room rates, SRPs and any guest requests are all up to date.
  • General administrative work such as photocopying, scanning, filing, direct billing, sending invoices and answering general queries about the hotel.
  • Entering and following up with travel agents for charge backs.
  • Following up any direct billing discrepancies and reporting to Accounts Extra Commitments:.
  • Service Ambassador.

Group Sales Executive

London Hilton on Park Lane
London , London
2017.01 - 2017.12
  • Handling all group enquiries, proposals, contracts and site inspections for bedrooms 10 or more.
  • Daily use of OnQ R&I, ONQ PM & Delphi.rdp then Delphi.fdc.
  • Attending weekly Operations meetings to discuss upcoming groups.
  • Assisting our Sales team to convert group business.
  • Pulling the commission reports monthly for our accounts team.
  • General administrative work such as photocopying, scanning, filing, direct billing, sending invoices and entering rooming lists.
  • Creating SRPs daily and building packages and group masters for all groups.
  • Creating Hilton Links and G-Wizz weblinks for groups.
  • Attaching Honors bonus points to Honors numbers for events/groups.
  • Pulling the provisional report weekly from Delphi to discuss potential business Extra Commitments:.
  • Blue Energy committee member.

Guest Services Agent / Reservations Agent Holiday

Parmelia Hilton Perth
Perth , Perth
2015.06 - 2016.12
  • Handling all Corporate, Gift Voucher and Wholesale reservations.
  • Entering and following up with travel agents for charge backs.
  • Following up any direct billing discrepancies and reporting to Accounts.
  • Daily use of ONQ PM & Micros.
  • Managing external calls and distributing accordingly.
  • General administrative work such as photocopying, scanning, filing, direct billing, sending invoices and answering general queries about the hotel.
  • Handling guest complaints quickly and efficiently to a professional hotel standard.
  • KPI Driving: Up selling to maximise hotel revenue, enrolling guests to the Hilton Honors Loyalty programme, driving Travelex currency conversion and SALT scores Extra Commitments:.
  • Hilton Honors Champion: Monitoring SALT scores for Hilton Honors and providing feedback and encouragement to the team, driving our team to enrol members with monthly targets and competitions and providing Hilton Honors training to our Front Office team.
  • Completion of Elevate 1 program.

Guest Services Agent

Hilton Queenstown Resort & Spa
Queenstown , Queenstown
2013.12 - 2015.06
  • Answering all internal and external calls and distributing accordingly.
  • Taking all In Room Dining orders through Micros.
  • Setting and monitoring wakeup calls.
  • Being the main source of communication between all departments.
  • Entering all reservations for the hotel's signature restaurant, bar and Chinese restaurant.
  • Shipping all packages for all departments and guests.
  • Main source of information for guest enquiries for reservations, special events and restaurants.
  • Daily use of Micros and ONQ PM.
  • Extra Commitments.
  • Rev Max assistant KPI driver: supporting our KPI driver by driving the team to up sell hotel promotions, entering our up-sell data weekly and helping to creating new targets each month.
  • Blue Energy & Doubletree Care committee member.

Education

High School Diploma -

Onslow College
Wellington

Skills

  • Building Relationships
  • Attention to Detail
  • Strong Customer Service Skills
  • Great Communication Skills
  • Fast Learner

Timeline

Organisational Development Adviser, Leadership

Ministry of Foreign Affairs and Trade
2023.05 - Current

People Coordinator

Ministry Of Foreign Affairs And Trade
2021.10 - Current

Office Coordinator

H. R. L. Morrison & Co
2021.04 - 2021.10

Central Processing Officer

Ministry Of Social Development
2020.06 - 2021.04

Sales Manager

Merivale
2019.07 - 2020.01

Event Sales Executive

Sydney Hilton
2018.11 - 2019.07

Event Sales Coordinator

Sydney Hilton
2018.08 - 2018.11

Reservations Agent

Sydney Hilton
2018.01 - 2018.08

Group Sales Executive

London Hilton on Park Lane
2017.01 - 2017.12

Guest Services Agent / Reservations Agent Holiday

Parmelia Hilton Perth
2015.06 - 2016.12

Guest Services Agent

Hilton Queenstown Resort & Spa
2013.12 - 2015.06

High School Diploma -

Onslow College

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Amy Doherty