Amy Drinkwater
New Zealand,Taranaki
Summary
Strategic-thinking team player experienced in leadership, account management and business development. Offering engaging and pleasant personality with expertise in improving customer relationships.
Overview
19
19
years of professional experience
Work History
NZ Director and AIM Solutions Leader
Domain
03.2023 - Current
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction and revenue targets.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored workflow and administrative processes to keep operations running smoothly.
- Developed impactful and strategic partnerships with clients to drive business development.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company and products to clients.
- Assisted leadership with launch of start-up to achieve a successful Digital Marketing product.
- Leveraged marketplace trends to create solutions and refine business strategies.
AIM Customer Success Director
Campaigntrack
10.2020 - 03.2023
- Developed standard operating procedures and internal processes.
- Evaluated current processes to develop improvement plans.
- Answered customer questions regarding Digital marketing solutions.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
General Manager - NZ
Campaigntrack
03.2011 - 10.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring team members on industry practices, company procedures and systems.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Account Manager
Campaigntrack
10.2007 - 03.2011
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships.
- Oversaw new business development and customer servicing.
- Liaised between clients and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Office Administrator
Angus Levitt
01.2007 - 10.2007
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Property Manager
Allen Realty Group
02.2005 - 09.2007
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on tenants in arrears and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
High School Diploma -
Sacred Heart Girls' College
New Plymouth, NZ12.2020
Skills
- Budget Oversight
- Customer Education
- Contract Management
- Process Management Oversight
- Project Management
- Business Planning
- Process Improvement
- Hiring and Coaching
Timeline
NZ Director and AIM Solutions Leader
Domain
03.2023 - Current
AIM Customer Success Director
Campaigntrack
10.2020 - 03.2023
General Manager - NZ
Campaigntrack
03.2011 - 10.2020
Account Manager
Campaigntrack
10.2007 - 03.2011
Office Administrator
Angus Levitt
01.2007 - 10.2007
Property Manager
Allen Realty Group
02.2005 - 09.2007
High School Diploma -
Sacred Heart Girls' College
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