Summary
Overview
Work History
Education
Skills
Timeline
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Amy Eagles

North Shore

Summary

Excellent customer service experience with glowing reviews from guests. Skilled in food preparation and POS transactions, I excel in creating memorable experiences through attention to detail and superior customer service. Trained new staff, ensuring adherence to quality standards, and played a key role in promotional events, significantly enhancing patron loyalty.

Overview

2
2
years of professional experience

Work History

Party Host

Timezone
04.2024 - Current
  • Enhanced guest experience by creating a fun atmosphere for events.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Planned parties according to customer specifications.
  • Led creative games and activities to engage and entertain guests during events.
  • Managed event schedules effectively, ensuring timely execution.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances.
  • Assisted in training new party hosts, helping them develop strong hosting skills.
  • Handled financial transactions.
  • Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.

Hospitality Worker

Nandos
10.2022 - 04.2024
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Trained new staff members on proper customer service and hospitality policies.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Northcote College
Northcote

Skills

  • Health Code Compliance
  • Hospitality Environments
  • Promotional Sales Events
  • Shift Coverage
  • Rewards Programs
  • POS Transactions
  • Food and Beverage Service
  • Food Preparation
  • Guest Satisfaction
  • Team player attitude
  • Engaging personality
  • Event preparation
  • Guest service
  • Exceptional communication
  • Strong leadership
  • Party management
  • Guest Relations
  • Positive Attitude
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Flexibility

Timeline

Party Host

Timezone
04.2024 - Current

Hospitality Worker

Nandos
10.2022 - 04.2024

Northcote College

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Amy Eagles