Amy Feng
Summary
Accomplished Export sales manager offering 10 years participating in development of strategies to grow volume and profitability of businesses in fishing tackle markets. Multi-talented with skill in receiving complex international orders. Good analytic skills to compile trade data for presentations and decision making.
Competent sales manager driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Export Sales Coordinator & PA for GM
Ningbo Zhongyuan Alljoy Fishing Tackle Co,. Ltd
06.2011 - 11.2023
- Ningbo Zhongyuan Alljoy Tackle is a fishing reel manufacturer and exporter with over 1200 workers, whose products been selling to the world's main distributors and shops all around the world.
- It produces about 50,000pcs of fishing reels everyday and quantity wise it could be No.1 Fishing reel producer in the world. I started working as PM of General manager and then turned to export sales manager.
- Been in the role, I need to increased sales revenue by developing and implementing strategic export plans for key markets. I was dealing with day to day business e-mails and phone calls, deliver customer's demand to factory, solving problems and balancing the interests of various parties. I also had many opportunities to travel around the world to meet customers, attend shows ( ICAST, EFFTEX, CHINA FISH), organize sales negotiations and most important selling products. As my main customers were the big distributors in different countries such as Pure Fishing (USA), Zebco brands (USA), Jarvis Walker( Australia), Marine sports(Brazil), Daiwa(Japan), I also need to contact different department of my customers for product development, order status, shipping process and sometimes financial situation.
- Besides the sales job, I also kept the PA for General manager, dealing with factory administration, team building projects, General manager's office day to day chore, and some HR role, etc.
- Maintained Owner entire family's schedule and organized events.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Liaised with key accounts to deliver targeted administrative household support.
Sales Associate
DFS Group
03.2007 - 11.2007
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Responded promptly to inquiries from potential clients regarding available services, pricing options, schedules, and registration processes.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cafe All rounder
Union Cafe
03.2003 - 11.2006
- Worked part time and full time during study in Auckland university and downtown Auckland
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Reviewed and approved employee schedules and timesheets.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Education
Bachelor of Commerce - Finance
University of Auckland
Auckland, NZ07.2005
Skills
- Revenue Forecasting
- Account Servicing
- Aftermarket Sales
- Data Entry
- International trade knowledge
- Cross-cultural communication
- Customs regulations compliance
- Relationship Management
- Client satisfaction
- Team Leadership and Motivation
- Negotiation and Persuasion
- Travel Arrangements
Certification
NZ Full Driver licence
NZ Permanent Resident
Languages
Chinese - Mandarin
English
References
- Jessica Miao, +64 21784517, jessicamiao@msn.com
- Brenda Johnson, +1 8033178444, BJohnson@anything-possible.com
- Lee SengShoy, +65 96308196, sengshoy@pioneertackle.com
music, movie, fashion
the piano experience in primary school has made me strong interested in music.
Started learning english from watching english movies and then turned into hobby.
Fashion always been my hobbies since young. Have attended twice for Shanghai Fashion Week.
Timeline
Export Sales Coordinator & PA for GM
Ningbo Zhongyuan Alljoy Fishing Tackle Co,. Ltd
06.2011 - 11.2023
Sales Associate
DFS Group
03.2007 - 11.2007
Cafe All rounder
Union Cafe
03.2003 - 11.2006
Bachelor of Commerce - Finance
University of Auckland
NZ Full Driver licence
NZ Permanent Resident
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