Amy Hawkins
Kurow,Oamaru
Summary
I am a reliable and efficient worker, with a passion for helping people create memorable experiences. Strong background in hospitality and tourism, with a desire to expand and perfect these skills. Positive and respectful person recognised for consistently receiving excellent feedback from customers. I possess excellent communication skills, which contribute to team collaboration and achieving desired results. I am quick to learn new skills and concepts, with adaptability to diverse environments and challenges.
Overview
6
6
years of professional experience
Work History
Barista and All Rounder
Waitaki Braids Lodge
Kurow, Otago
01.2025 - Current
- Prepared and served quality coffee according to customers' preferences.
- Completed day-to-day duties accurately and efficiently.
- Created a friendly and welcoming atmosphere by engaging with customers.
- Built a strong rapport with customers by memorizing names, details, and regular orders.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Worked alongside a diverse group of coworkers.
- Prepared and assembled a variety of food, from cabinet baking to cooked menu food.
- Checked guests into our accommodation with a welcoming demeanor, while tending to any needs or requests willingly.
Water Ski Instructor and Camp Couselor
Point O'Pines Camp for Girls
Brant Lake, New York State
06.2023 - 09.2023
- Instructed students on waterskiing techniques and safety protocols.
- Assisted in organising and preparing equipment for lessons.
- Ensured that safety regulations were met while operating the boats.
- Encouraged students to reach their highest potential by providing positive reinforcement and support.
- Performed maintenance tasks on boats and equipment as needed or required.
- Fostered a safe and friendly environment in my assigned bunk rooms to ensure my campers had a safe space throughout the summer.
- Ensured that daily chores and cleaning were completed in my bunk room while enforcing a duty rotation among the campers.
- Monitored camper behavior, addressing conflicts and encouraging positive interactions.
- Assisted in planning and executing camp events and special projects.
- Maintained a positive, inclusive, and fun environment with a diverse group of coworkers.
Barista and All Rounder
Waitaki Braids Lodge
Kurow , Otago
11.2022 - 03.2023
- Same duties as I have stated above in my current position description.
Lifts Operator
NZSki
Queenstown , Otago
06.2022 - 10.2022
- Assisted guests with loading and unloading onto the ski lifts.
- Monitored lift operations for any safety concerns or mechanical issues.
- Communicated effectively with team members regarding lift status and guest needs.
- Completed regular snow-clearing duties as needed, while maintaining load/unload ramps.
- Operated chairlift control panel, monitored speed settings and adjusted accordingly based on load capacity and weather conditions.
- Maintained a fun and friendly demeanor to enhance guests' experience on the mountain.
- Communicated clearly and efficiently on work radios.
Cellar Hand
Pernod Ricard Winemakers
Blenheim, Marlborough
03.2022 - 05.2022
- Participated in training sessions on winery operations and best practices.
- Prepared barrels and tanks for wine production and storage.
- Extracted regular samples of wine for the laboratory to monitor fermentation stages.
- Collaborated with team members to ensure efficient workflow.
- Followed safety protocols to ensure a safe working environment.
- Operated heavy-duty pumps and pipes to transfer wine within the winery.
- Followed instructions precisely to ensure the correct quantity of ingredients was added to the wine at the appropriate stage.
- Removed grapes from the tanks post-fermentation, and cleaned them with heavy-duty water blasters in preparation for the following vintage.
All Rounder
Waitaki Braids Lodge
Kurow, Otago
11.2021 - 02.2022
- Greeted and served customers in a friendly, and welcoming manner.
- Delivered food and beverages to tables promptly.
- Maintained cleanliness and organization of dining area.
- Operated dishwashing machine to clean and sanitize dishes efficiently.
Cleaner
Valley Views Glamping
Kurow , Otago
09.2019 - 12.2021
- Cleaned and sanitized bathroom and kitchen facilities, ensuring high hygiene standards.
- Changed bed linen, cleaned floors and surfaces, and organized furniture to a high standard in the glamping domes.
- Removed rubbish and recycling as required.
- Restocked supplies, such as firewood, toilet paper, soap, and towels.
Waitress, Kitchen hand and FOH
Wild Sage Kurow
Kurow , Otago
11.2020 - 02.2021
- Took orders accurately and communicated them to the kitchen staff.
- Delivered drinks and meals in a timely manner.
- Prepared and assembled a variety of menu items and beverages according to customers' preferences.
- Maintained cleanliness throughout the kitchen and dining areas.
- I collected the dishes and cleaned them promptly while restocking supplies of clean utensils.
- Completed daily duties for set-up and pack-down for all areas of the cafe.
Education
First Aid - Bloodborne Pathogens
American Red Cross
New York State05-2023
High School Diploma -
Waitaki Girls High School
Oamaru, NZ12-2021
First Aid - Work Place First Aid
Waitaki Girls High School
Oamaru, NZ05-2021
Skills
- Coffee preparation
- Food assembly
- Cash handling
- Menu knowledge
- Health standards
- Customer relationship management
- Positive reinforcement
- Communication skills
- Hospitality and tourism
- Remaining calm under pressure
- Diligent worker
- Organisational skills
- Enthusiastic engagement
Affiliations
- Travelling. My experience section has a big gap between September 2023 and January 2025 because I headed overseas backpacking
- Walking/Hiking
- Water sports
- Snow skiing
- Photography
- Exploring different cuisines
- Spending time with animals
- Surfing
Accomplishments
- NCEA Levels 1, 2, and 3. Level 1 and 2 endorsed with merit
- House captain role in year 13
- Award for sportsmanship in Rugby
Timeline
Barista and All Rounder
Waitaki Braids Lodge
01.2025 - Current
Water Ski Instructor and Camp Couselor
Point O'Pines Camp for Girls
06.2023 - 09.2023
Barista and All Rounder
Waitaki Braids Lodge
11.2022 - 03.2023
Lifts Operator
NZSki
06.2022 - 10.2022
Cellar Hand
Pernod Ricard Winemakers
03.2022 - 05.2022
All Rounder
Waitaki Braids Lodge
11.2021 - 02.2022
Waitress, Kitchen hand and FOH
Wild Sage Kurow
11.2020 - 02.2021
Cleaner
Valley Views Glamping
09.2019 - 12.2021
First Aid - Bloodborne Pathogens
American Red Cross
High School Diploma -
Waitaki Girls High School
First Aid - Work Place First Aid
Waitaki Girls High School