Hi, I’m
Amy Hitchcock
Hamilton,Waikato
Summary
Communicative 2IC Manager offering 2 years of comprehensive experience providing administrative and operational support to my manager. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills. Insightful experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Performs well under pressure and thrives in fast paced high-volume environments. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
Volare Bread LtdHamilton, WKO
2IC Manager
07.2019 - Current
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Key contact with suppliers/vendors, securing key business agreements.
- Maintained price accuracy of goods and ensured adequate stock levels.
Walt Disney World CompanyOlando , Florida, USA
Attractions Operator
06.2019 - 06.2020
Job overview
- Resolved guest issues by identifying the source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated machining equipment safely with team of operators.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Motion Enterainment Rotorua, BOP
Front of House/Barista
05.2018 - 01.2019
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
The Bean CaféWhakatane, BOP
Front of House/Barista
11.2017 - 05.2018
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained composure and work quality while under stress.
Education
New Zealand School of TourismHamilton Campus
New Zealand Diploma from Tourism And Travel Management
10.2020
University Overview
- New Zealand Diploma in Travel & Tourism Level 6
- New Zealand School of Tourism Diploma in Tourism & Travel Management Level 6
New Zealand School of TourismRotorua Campus
New Zealand Diploma from Hospitality Management
04.2019
University Overview
- New Zealand School of Tourism Diploma in Hotel and Hospitality Management
- Events AIR rising star programme
- Accor Product Knowledge Specialist Certificate
New Zealand School of Tourism Rotorua Campus
New Zealand Tourism Certificate from Hotel & Airline Operations
04.2019
University Overview
- New Zealand School of Tourism Certificate Tourism, Hotel & Airline Operations
- Blue Lagoon Cruises Specialist Certificate
- STA Travel Agency Specialist Certificate
Toi Ohomai Institute of TechnologyMokoia Campus, Rotorua
Barista & Cafe Services Certificate from Barista & Cafe Services Strands Level 3
11.2017
University Overview
- New Zealand Certificate in Food and Beverage Services with Barista & Cafe Services Strands Level 3
- NZQA Food Safety 20666 & 167
Edgecumbe CollegeEdgecumbe, NZ
High School Diploma
07.2017
University Overview
- NZQA Level 1 Certificate
- NZQA Level 2 Certificate
- X-Factor Plus Level 2 (NZQA unit standards)
- Wharekai Cafe, Whakatane, New Zealand (Gateway, work experience,2017)
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Teamwork and Collaboration
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Written Communication
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Data Entry
References
Volare Bread Ltd, Hamilton
Store Manager
Kathryn Petero
Contact Number: 021 278 8131
Athlete's foot, Newmarket, Auckland
Assistant Store Manager
Kristen-jane Broad Lemberg
Contact Number: 020 4092 2417
Volare Bread Ltd, Hamilton
Retail Manager
Amy Jeong
Contact Number: 021 025 56833
Timeline
2IC Manager
Volare Bread Ltd
07.2019 - Current
Attractions Operator
Walt Disney World Company
06.2019 - 06.2020
Front of House/Barista
Motion Enterainment
05.2018 - 01.2019
Front of House/Barista
The Bean Café
11.2017 - 05.2018
New Zealand School of Tourism
New Zealand Diploma from Tourism And Travel Management
New Zealand School of Tourism
New Zealand Diploma from Hospitality Management
New Zealand School of Tourism
New Zealand Tourism Certificate from Hotel & Airline Operations
Toi Ohomai Institute of Technology
Barista & Cafe Services Certificate from Barista & Cafe Services Strands Level 3
Edgecumbe College
High School Diploma
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