Amy McDougall
Devonport,New Zealand
Summary
Results-driven business professional with 17+ years proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Overview
17
17
years of professional experience
Work History
Business Development Manager
BERGVIK SOUTHERN AFRICA
10.2022 - 05.2025
- Drive strategic account management for key data centre clients, both local and international, maximizing revenue growth.
- Collaborate with engineering teams to successfully implement cutting-edge data centre infrastructure projects, including raised flooring, structural ceilings and power distribution systems.
- Ensure operational excellence through meticulous end-to-end project management for global clients.
- Conduct in-depth sales forecasting and analysis, fueling growth in the data centre vertical.
- Deliver impactful technical presentations to C-level executives, while representing the company at industry conferences and trade shows.
- Compile and review competitive tenders, focusing on precise costing and effective contract management.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Account Executive
LEADS 2 BUSINESS
08.2017 - 10.2022
- Target-driven Account Executive managing a portfolio of approximately 150 clients, including prominent corporate accounts like Absa, property developers, and tradespeople.
- Proactively engage in Business Development, executing cold calls and delivering tailored presentations to meet individual client needs.
- Achieved distinction as one of two sales executives handling high-level developers in a competitive team of 17, specializing in niche product offerings.
- Collaborate in marketing initiatives, organizing impactful events such as trade shows and golf days to drive brand awareness.
- Provide comprehensive training for new and existing clients on a seamless web-based platform, enhancing user experience.
- Consistently achieve key performance metrics in sales, client retention, and appointments while maintaining accurate CRM records.
Retail Sales Executive
GRAFFITI
04.2016 - 07.2017
- Expertise in solutions-based sales for interior, exterior, and vehicle branding, delivering tailored quotes and driving new business through impactful presentations.
- Successfully project-managed nationwide rollouts, including branding for 200 BP outlets and the rebranding campaign for Hollard, ensuring exceptional after-sales service.
- Proficient in managing production deadlines to achieve high-quality outcomes, with a focus on customer satisfaction.
- Maintaining a strong commitment to delivering results.
Business Development Executive
CORPORATE SOS
06.2015 - 02.2016
- Liaised and negotiated with clients through various channels, driving successful outcomes for the company.
- Built and maintained robust client relationships, ensuring sustained repeat business.
- Managed 1-2 tele sales consultants, consistently meeting and exceeding sales targets.
- Conducted performance assessments and implemented effective management strategies.
- Delivered comprehensive training to tele sales staff, focusing on objection handling and sales techniques.
- Developed and prepared impactful tele sales scripts to enhance communication.
- Achieved weekly and monthly sales targets through strategic initiatives.
- Executed cold calling strategies to expand the client base and drive revenue.
- Compiled and managed a dynamic sales pipeline, optimizing lead conversion.
- Prepared detailed weekly and monthly sales reports to track performance metrics.
- Maintained accurate administration of client records for streamlined operations.
Recruitment Consultant
ADVTECH
09.2010 - 12.2011
- Cultivated and maintained strong client relationships through effective negotiation and communication via face-to-face meetings, phone calls, and emails.
- Executed successful cold calling strategies to generate new business opportunities.
- Compiled and managed a robust sales pipeline to drive recruitment success.
- Sourced, screened, and interviewed top-tier candidates to meet client needs.
- Crafted and placed engaging advertisements across multiple platforms to attract quality candidates.
- Handled candidate responses efficiently through phone and email to ensure timely follow-ups.
- Organized filing and performed general administrative tasks to support recruitment processes.
Sales Representative
SQUARE ONE CAPITAL
01.2010 - 09.2010
- Successfully liaised and negotiated with clients through face-to-face interactions, phone conversations, and email communication.
- Executed effective cold calling strategies to generate leads and expand client base.
- Compiled and managed a robust sales pipeline to track and optimize sales opportunities.
- Ensured a seamless sales cycle, enhancing client satisfaction and driving results.
- Delivered exceptional after-sales service, fostering client loyalty and retention.
- Diligently reviewed documentation to guarantee compliance before submitting applications to banks.
- Compiled comprehensive weekly activity reports to assess performance and drive accountability.
- Navigated the challenges presented by Square One Group's liquidation, maintaining professionalism throughout.
Recruitment Consultant
PULSE HUIVIAN CAPITAL
09.2008 - 12.2009
- Expertise in client liaison and negotiation through face-to-face interactions, phone, and email communication.
- Proficient in cold calling to expand client base and drive sales.
- Skilled in compiling and managing a dynamic sales pipeline for optimal results.
- Adept at searching, screening, and interviewing top talent to meet client needs.
- Experience in crafting and placing compelling advertisements across diverse platforms.
- Efficient in candidate response handling via phone and email, ensuring timely communication.
- Competent in CV preparation, diligent filing, follow-ups, and executing various administrative tasks.
Corporate PA / Client Liaison
ITEC NORTH
01.2008 - 09.2008
- Expertly manage diaries for Sales Manager and Corporate Accounts to optimize scheduling and productivity.
- Coordinate high-impact courtesy visits with top-priority clients and distribute promotional items to enhance relationships.
- Compile insightful reports for corporate clients to drive strategic decisions.
- Foster strong client relationships through effective face-to-face, telephonic, and email communication.
- Assist in conducting detailed Site Surveys to support client needs.
- Execute comprehensive Client Satisfaction Surveys to gauge and improve service quality.
- Maintain accurate telephone records and manage credit card purchases to streamline financial operations.
- Ensure timely recognition of client birthdays by organizing thoughtful gifts and lunches.
- Update and manage client information in Goldmine for efficient tracking and relationship management.
- Log service calls diligently, ensuring all queries, orders, and services are resolved efficiently.
- Proactively follow up on customer issues to guarantee timely resolutions.
- Coordinate seamless travel arrangements for the corporate team to ensure smooth operations.
Education
Bcom - Marketing Management
MANCOSA
South Africa01.2020
Matric -
ROOSEVELT HIGH SCHOOL
South Africa01.2002
Skills
- Business development and planning
- Strategic planning
- Team collaboration
- Sales presentations
- Account management
- Verbal and written communication
- CRM management
- Project management
- Networking strength
- Pipeline development
- Database management
- Cross-functional collaboration
- Consultative and relationship selling
Timeline
Business Development Manager
BERGVIK SOUTHERN AFRICA
10.2022 - 05.2025
Account Executive
LEADS 2 BUSINESS
08.2017 - 10.2022
Retail Sales Executive
GRAFFITI
04.2016 - 07.2017
Business Development Executive
CORPORATE SOS
06.2015 - 02.2016
Recruitment Consultant
ADVTECH
09.2010 - 12.2011
Sales Representative
SQUARE ONE CAPITAL
01.2010 - 09.2010
Recruitment Consultant
PULSE HUIVIAN CAPITAL
09.2008 - 12.2009
Corporate PA / Client Liaison
ITEC NORTH
01.2008 - 09.2008
Bcom - Marketing Management
MANCOSA
Matric -
ROOSEVELT HIGH SCHOOL
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