Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Amy McKenzie-Smith

Queenstown

Overview

13
13
years of professional experience

Work History

Massage/Spa Therapist

Endota Spa
03.2024 - 10.2024
  • Greeted guests and established excellent guest relations and rapport after hot pool experience while escorting them to Day Spa for treatment
  • Spoke with guests regarding health history, expectations, services and procedures for safety and customer satisfaction
  • Provided safe, effective and appropriate massage therapy techniques during appointments
  • Performed massages for clients using hot stone, relaxation, deep tissue and pregnancy methodologies
  • Performed facials in a professional manner with a holistic approach, ensuring clients received the highest standard of spa and massage services

Massage/Spa Therapist

Onsen Hot Pools
08.2023 - 03.2024
  • Greeted guests and established excellent guest relations and rapport after hot pool experience while escorting them to Day Spa for treatment
  • Spoke with guests regarding health history, expectations, services and procedures for safety and customer satisfaction
  • Provided safe, effective and appropriate massage therapy techniques during appointments
  • Performed massages for clients using hot stone, relaxation, deep tissue and pregnancy methodologies
  • Performed facials in a professional manner with a holistic approach, ensuring clients received the highest standard of spa and massage services

Server

Masala Authentic Indian Cuisine
03.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Maintained clean and organised dining areas to uphold restaurant hygiene standards
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Bussed and reset tables to keep dining room and work areas clean
  • Explained menu items and suggested appropriate options for food allergy concerns

Retail Assistant

Evoolution
12.2022 - 06.2023
  • Maintained tidy and organised store environment to comply with cleanliness standards
  • Greeted customers, helped locate products, and suggested suitable options
  • Assisted customers with olive oil and balsamic vinegars tastings, and provided in-depth information on Evoolution products
  • Refilled and restocked products to maintain sufficient products
  • Used POS system to process sales, returns, online orders, and gift card activations

Barista

Evelyn's Coffee Bar
10.2022 - 12.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and provided quick, efficient service
  • Prepared specialty drinks such as cappuccinos, lattes and mochas
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Cleaned counters, machines, utensils, and seating areas daily
  • Handled cash transactions accurately, maintaining accountability for daily register balances
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise

Massage/Spa Therapist

Onsen Hot Pools
04.2022 - 09.2022
  • Greeted guests and established excellent guest relations and rapport after hot pool experience while escorting them to Day Spa for treatment
  • Spoke with guests regarding health history, expectations, services and procedures for safety and customer satisfaction
  • Provided safe, effective and appropriate massage therapy techniques during appointments
  • Performed massages for clients using hot stone, relaxation, deep tissue and pregnancy methodologies
  • Performed facials in a professional manner with a holistic approach, ensuring clients received the highest standard of spa and massage services

Massage/Spa Therapist

Tasmanian Walking Company
08.2021 - 03.2022
  • Performing relaxation massage, facials and foot ritual treatments in a professional manner with a holistic approach, ensuring guests receive the highest standard of spa and massage services
  • Establish excellent guest relations and rapport
  • Maximise product sales through both sound knowledge of products and sales skills
  • Organise the daily appointment schedule to maximise treatment times and appointments
  • Stocking and replenishing spa items including all linen, product & treatment supplies and order/resupply as needed
  • Minimising product wastage and use of cleaning supplies and electricity consumption
  • Responsibility for the cleanliness, hygiene and presentation of the spa and lodge buildings

Residential Youth Worker

Premier Youthworks
01.2020 - 08.2020
  • Supported the development of young persons and the running of the household
  • Provided personal care and support including daily living skills and routines
  • Supported positive behaviour and activities, whilst discouraging antisocial behaviour
  • Completed daily administration activities such as report writing, shift notes, incident reports and liaising with case managers
  • Monitored progress and documented any young person health status changes
  • Worked to improve and enhance young person lives through effective and compassionate care
  • Developed rapport to create safe and trusting environment for care

Receptionist

Advisory Group
12.2015 - 06.2020
  • Greeted customers and visitors in-person and via telephone calls professionally and provided friendly, knowledgeable assistance
  • Scheduled and confirmed office meetings and client appointments
  • Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock
  • Received and routed business correspondence to correct departments and staff members
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Corresponded with clients through email, telephone or postal mail
  • Provided clerical support to company employees
  • Kept reception area clean and neat to give visitors positive first impression
  • Organisation of office events
  • Storing, maintaining, organising and handling files and documents

Legal Secretary

Stacks Law Firm, Taree
10.2013 - 07.2015
  • Liaising with solicitors
  • Data entry, word processing and computer operations
  • Preparation of briefs
  • Following up on requested documentation from clients and other businesses/organisations
  • Advising clients of required appointments and ensuring they are able to attend, then proceeding to follow up their requirements and attendance
  • Storing, maintaining, organising/handling files and documents
  • Collecting, sorting and distributing mail
  • Ordering and organising supplies for the office
  • Court filings, collection and return of subpoena documents
  • Office banking
  • Organisation of office events

Waitress

BarZingahh Café
02.2012 - 10.2013
  • General management of café
  • Seating customers
  • Taking orders
  • Customer service
  • Accurate cash handling
  • General cleaning
  • Practice safe food handling and hygiene
  • Food and drink preparation
  • Coffee making
  • Maintaining and organising café stock and supplies

Education

Certificate IV Massage Therapy -

Tafe NSW
Port Macquarie, NSW
06.2021

Bachelor Of Health Science - Nutritional And Dietetic Medicine

Endeavour College Of Natural Health - Sydney Campus
Haymarket, NSW
2019

Higher School Certificate - undefined

Taree High School
Taree, NSW
2011

Skills

  • Dynamic work experience
  • Professional demeanour
  • Personable
  • Customer-service oriented
  • Good organisation skills
  • Attention to detail
  • Punctual
  • High efficiency
  • Multitasking strengths

Hobbies

  • Cooking
  • Gardening
  • Surfing
  • Yoga
  • Snowboarding
  • Hiking
  • Travel
  • Reading

References

Endota Spa

Anna Wilson, Spa Manager

020 4076 5567

Onsen Hot Pools

Wendy Martzz, Spa Manager

0211 006 958

Tasmanian Walking Company

Adria Ellis, Spa Coordinator

+61 469 074 494

Premier Youthworks

Main Office

00 612 4954 4085

Advisory Group

Janelle Clements, Practice Support Manager

00 612 4969 1900

Stacks Law Firm

Grant Avery, Partner

00 612 6592 6565

BarZingahh Café

Janine King, Owner

+61 434 612 336

Timeline

Massage/Spa Therapist

Endota Spa
03.2024 - 10.2024

Massage/Spa Therapist

Onsen Hot Pools
08.2023 - 03.2024

Server

Masala Authentic Indian Cuisine
03.2023 - 08.2023

Retail Assistant

Evoolution
12.2022 - 06.2023

Barista

Evelyn's Coffee Bar
10.2022 - 12.2022

Massage/Spa Therapist

Onsen Hot Pools
04.2022 - 09.2022

Massage/Spa Therapist

Tasmanian Walking Company
08.2021 - 03.2022

Residential Youth Worker

Premier Youthworks
01.2020 - 08.2020

Receptionist

Advisory Group
12.2015 - 06.2020

Legal Secretary

Stacks Law Firm, Taree
10.2013 - 07.2015

Waitress

BarZingahh Café
02.2012 - 10.2013

Higher School Certificate - undefined

Taree High School

Certificate IV Massage Therapy -

Tafe NSW

Bachelor Of Health Science - Nutritional And Dietetic Medicine

Endeavour College Of Natural Health - Sydney Campus

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Amy McKenzie-Smith