Amy O'Halloran
Wellington,WGN
Summary
Experienced business specialist in the people function at Land Information New Zealand providing support to the Head of People Function. Previously supported the Head of Organization Performance in the same organization. Prior experience includes working for Nurse Maude Homecare Company, contracted by C.C.D.H.B to provide home care services for elderly individuals seeking independent living. This role has been highly rewarding, particularly during the challenges posed by COVID-19. Previous work with NZ Police as an emergency call taker involved handling high-pressure situations, incident coding, prioritization, and relaying information to dispatchers for police response. Demonstrated focus on client satisfaction and a track record of achieving results. Seeking new opportunities to further develop skills in a fresh role.
Overview
16
16
years of professional experience
Work History
Business Specialist
Land Information New Zealand
Wellington
07.2023
- Contract management, entering in contracts into CMS and monitoring for overspend
- Meeting scheduling, facilitating and minute taking
- Engaging with internal stakeholders organising workshops training session for staff
- On and off board functions and scheduling interviews
- Paying invoices entering purchase orders
- Payment reconciliation
- Diary management
- Preparing documents for boards
- Assisting with change management process, facilitating workshops collating data/ feedback.
Service coordinator, home care services
Nurse Maude Association
06.2021 - 07.2023
- Coordinating homecare visits for over 300 clients within tight deadlines, prioritising high-needs clients, and managing staffing levels
- Collaborating with case managers and service delivery managers to ensure appropriate resource allocation for complex needs
- Handling the investigation and reporting of complaints regarding staff and service delivery
- Serving as the line manager for 30 staff members, overseeing performance issues, training, leave, and escalating to service delivery management when necessary
- I also manage the Wellington home care inbox, addressing concerns from clients and their next of kin regarding care and service.
Emergency Call Taker
New Zealand Police
11.2019 - 04.2021
- Managing callers’ expectations with the police response and timings, advising correct information about the police response and if necessary, directing the call to the correct agencies if the call is not deemed as an emergency
- Delivering accurate and up to date information to a dispatcher and/or front line police officers
- Operating multiple computer systems mapping, information gathering and any other relevant intelligence.
Administration Coordinator
Petone Foot Clinic
09.2019 - 11.2019
- My main responsibilities within this role comprised the coordination of three Podiatrists working with the clinic and ensuring that invoicing for the CCDHB patients and ACC claims were completed on time and accurately
- Additionally, I was also responsible for the following day to day tasks: Banking reconciliations
- Daily and weekly financial reports
- Business development and expansion
- Coordination of consents for a new bathroom fit out within the clinic to ensure it was to specification in accordance with the requirements for Podiatry clinics.
Project Coordinator & Senior Massage Therapist
Body Haven Spa
01.2019 - 10.2019
- Delivering great customer service and training junior staff
- Performing body & beauty treatments, specializing in sports massage
- Reception duties: scheduling of bookings, responding to email, phone and website enquiries, social media and website content writing
- Organizing functions, flowers and catering, gift vouchers, couriers
- The second role I had during my time with Body Haven as a Project Coordinator to ensure that the Spa was successfully upgraded from an unused commercial space to an operational spa
- My responsibilities comprised: Sourcing tradesmen, quotations, scope and in keeping with budget
- Increased timeliness of the closure process from days to just hours by identifying process efficiencies
- Developed and maintained productive working relationships with building owners, tradesmen, builders, electricians, painters and ventilation and audio-visual team
- Maintaining and adhering to compliance code of conduct for Wellington Regional Council
- Scheduling inspections and proactively avoiding setbacks by monitoring code and compliance and delivering progress reports for C.F.O
- Conducted regular meetings, facilitated communications, ensure coordination, and cooperation among team members
- Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
Acting Spa Manager & Therapist
Orpheus Island Lodge
11.2018 - 01.2019
- Building rapport with the Island guests
- Staff training and task organization
- Spa stock take and equipment procurement.
Team Leader
Commercial Hotel Meekatharra
06.2018 - 09.2018
Bartender & Gambling Manager
N.T. Australia (Various)
02.2018 - 07.2018
Owner/Operator
Align Massage Therapy
06.2015 - 02.2018
- Managed day-to-day business operations.
- Marketing and advertising for business.
- Scheduling clients proving assessment of injuries.
- Completing treatment plans for client with sports injuries.
Residence Service Manager
LT McGuinness
05.2016 - 07.2017
- Working with the facilates team and the body corporate to managing the day to day running of the building
- Developed and maintained positive relationships with customers to build rapport and trust.
- Managing workorders and trades persons for service repair to building
Bartender
Gallaghers Gastro Pub
11.2014 - 01.2015
Receptionist, IPL Technical & Therapist
Vibrafit Petone
08.2007 - 07.2014
Education
Diploma - Diploma in anatomy and physiologyDiploma in business studiesDiploma in sports massageDiploma in Indian head massageDiploma in aromatherapyDiploma in Swedish massage
Cork College of Commerce
09.2018
Skills
- Document preparation
- Corporate Communications
- Researching abilities
- Business process reengineering
- Process Improvement
- Project Management
Accomplishments
· Contract management, entering in contracts into CMS and monitoring for overspend
· Meeting scheduling, facilitating and minute taking
· Engaging with internal stakeholders organising workshops training session for staff.
· On and off board functions and scheduling interviews.
· Paying invoices entering purchase orders.
References
Available on Request
Keytransferableskills
- Teamwork
- Administration duties
- Intermediate skills with Excel and Work
- Forward thinking
- Relationship building
- Organised & Resourceful
Hobbies
- Yoga
- Multiday hikes
- Pilates
- Cycling
Timeline
Business Specialist
Land Information New Zealand
07.2023
Service coordinator, home care services
Nurse Maude Association
06.2021 - 07.2023
Emergency Call Taker
New Zealand Police
11.2019 - 04.2021
Administration Coordinator
Petone Foot Clinic
09.2019 - 11.2019
Project Coordinator & Senior Massage Therapist
Body Haven Spa
01.2019 - 10.2019
Acting Spa Manager & Therapist
Orpheus Island Lodge
11.2018 - 01.2019
Team Leader
Commercial Hotel Meekatharra
06.2018 - 09.2018
Bartender & Gambling Manager
N.T. Australia (Various)
02.2018 - 07.2018
Residence Service Manager
LT McGuinness
05.2016 - 07.2017
Owner/Operator
Align Massage Therapy
06.2015 - 02.2018
Bartender
Gallaghers Gastro Pub
11.2014 - 01.2015
Receptionist, IPL Technical & Therapist
Vibrafit Petone
08.2007 - 07.2014
Diploma - Diploma in anatomy and physiologyDiploma in business studiesDiploma in sports massageDiploma in Indian head massageDiploma in aromatherapyDiploma in Swedish massage
Cork College of Commerce