Amy Percasky Neill
Parklands,Canterbury
Summary
A responsible, enthusiastic, and adaptable professional with extensive experience in retail management, customer service, and operations. Skilled in staff leadership, sales growth, and optimizing customer experience. Proven ability to work independently and collaboratively, maintaining high standards of service and efficiency.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Private Housekeeper
01.2020 - Current
- Provide meticulous housekeeping and household management services for private clients. Ensure high standards of cleanliness, organization, and client satisfaction.
Retail Assistant
Couplands Riccarton
01.2020 - 01.2025
- Deliver outstanding customer service and maintain a clean, welcoming store environment. Assist with product presentation, merchandising, and daily operational duties.
Shop Manager
The Oven Door
Wetherby, UK
01.2008 - 01.2019
- Owner operator of a local bakery specialising in handmade products, overseeing sales, staffing, payroll, and operations. Increased annual sales from £250k to £420k through strategic product and service improvements. Maintained a 5-Star Food Hygiene Rating for 8 years (upgraded from 3 Stars). Implemented customer pre-ordering systems, staff training, and new customer service strategies. Introduced a barista coffee machine and trained the team in professional coffee-making skills, enhancing customer experience and increasing café sales.
Shop Manager
Kidd’s Cakes & Bakery
Christchurch, NZ
01.2004 - 01.2008
- Led a team of 5 staff to achieve sales targets and maintain stock levels to meet customer demand. Oversaw cash handling, customer relations, and daily store operations. Helped train the team in barista coffee skills, broadening service offerings and improving customer satisfaction.
Giftware Manager
The Fudge Cottage
Christchurch, NZ
01.2000 - 01.2004
- Managed production and packaging of handmade fudge and chocolate gift products. Led engaging visitor tours and demonstrations to promote products and enhance brand reputation.
Manager
The Sub
Christchurch, NZ
01.1992 - 01.2000
- Promoted from Shop Assistant to Manager within 2 years in a busy carvery sandwich shop. Oversaw team performance, stock management, and customer satisfaction.
Education
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Linwood College
ChristchurchHotel And Catering Diploma -
Rangiora Training Institute
Rangiora1st And 2nd Qualifying Exams - Hairdressing
Brunos Hairdressing College
ChristchurchSkills
Oversaw customer service initiatives to foster a welcoming environment Managed cash handling and point-of-sale transactions with accuracy Directed food preparation and presentation efforts to elevate dining experiences Led barista training programs to enhance beverage quality Championed food safety protocols to uphold health standards Cultivated adaptability and reliability within team dynamics to drive consistent service delivery
Certification
- HCITB Restaurant Service
- CPR Certificate
- WELLA Colour Course
Interests
Full driver's licence Enjoy gardening, walking, cycling, cooking, and music, as well as quality time with family
Timeline
Private Housekeeper
01.2020 - Current
Retail Assistant
Couplands Riccarton
01.2020 - 01.2025
Shop Manager
The Oven Door
01.2008 - 01.2019
Shop Manager
Kidd’s Cakes & Bakery
01.2004 - 01.2008
Giftware Manager
The Fudge Cottage
01.2000 - 01.2004
Manager
The Sub
01.1992 - 01.2000
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Linwood College
Hotel And Catering Diploma -
Rangiora Training Institute
1st And 2nd Qualifying Exams - Hairdressing
Brunos Hairdressing College