Amy Ribera
Summary
Dynamic professional with a strong foundation in customer service, staff training, and event coordination. Proven ability to enhance guest satisfaction through effective complaint resolution and team communication.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Admin and Operations Assistant
Bayleys Propery Manager
Queenstown
01.2026 - 03.2026
- Answer incoming calls via Teams, and manage voicemail.
- Respond to clients, tenants, landlords, and contractors in a timely and professional manner.
- Assist with diary management, document preparation, and general administration.
- Prepare new tenancy agreements, tenancy renewals, variations, and supporting documentation.
- Manage mail, courier packages, and ad hoc office support tasks.
- Send routine and new tenant inspection notices and schedule them into Property Manage
Cafe Assistant
The Farmhouse
Hanley Farm, Queenstown
10.2025 - 12.2025
- Assisted customers with menu selections and provided exceptional service.
- Prepared beverages and food items according to standard recipes.
- Maintained cleanliness of dining areas and food preparation spaces.
Duty Manager
Smiths Craft Beer Bar
Queenstown
10.2025 - 12.2025
- Supervised daily bar operations and ensured compliance with health regulations.
- Managed staff schedules and assigned tasks for efficient workflow.
Food & Beverage Manager
Novotel Queenstown
Queenstown
04.2025 - 10.2025
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Oversaw staff training to ensure exceptional service quality.
- Developed menus in collaboration with chefs for seasonal offerings.
- Coordinated events and banquets, ensuring seamless execution.
- Controlled inventory levels and ordered supplies as needed.
- Resolved guest complaints promptly to enhance satisfaction experience.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Food & Beverage Manager
QT Hotel Queenstown
Queenstown
04.2013 - 04.2025
- Coordinated logistics for conferences, ensuring seamless event execution.
- Developed event schedules to meet client needs and preferences efficiently.
- Managed daily operations of food and beverage services for hotel guests.
- Supervised staff to ensure high-quality customer service and satisfaction.
- Developed and implemented training programs for new employees in service standards.
- Coordinated inventory management and procurement of food and beverage supplies.
- Collaborated with kitchen staff to create seasonal menus aligning with guest preferences.
- Ensured compliance with health and safety regulations in food preparation areas.
- Conducted regular meetings with team to discuss service improvements and updates.
- Resolved guest complaints promptly to maintain positive dining experiences at the hotel.
Education
Certificate of Travel & Tourism -
Auckland University of Technology
Auckland, NZ06-2012
Skills
- Customer service
- Staff training
- Inventory management
- Event coordination
- Communication skills
- Time management
Certification
Duty Manager Certificate
Timeline
Admin and Operations Assistant
Bayleys Propery Manager
01.2026 - 03.2026
Cafe Assistant
The Farmhouse
10.2025 - 12.2025
Duty Manager
Smiths Craft Beer Bar
10.2025 - 12.2025
Food & Beverage Manager
Novotel Queenstown
04.2025 - 10.2025
Food & Beverage Manager
QT Hotel Queenstown
04.2013 - 04.2025
Certificate of Travel & Tourism -
Auckland University of Technology