Amy Smith
Wellington
Summary
Dependable and detail-oriented professional. Works well under pressure. Successful in meeting deadlines. Organized, focused. Excellent communication, presentation, and prided on outstanding interpersonal skills. Ability to multi-task. Work in stressful emergency environments. Friendly, reliable and good humored.
Overview
12
12
years of professional experience
Work History
Clinical Hub Coordinator
Wellington Free Ambulance
03.2020 - Current
- Manage and collate all information for Patient Care Plans for WFA, including complex medical needs, Do not resuscitate orders, palliative plans, high risk addresses, deaths, clinical and advanced directives for the wider Wellington region.
- Handling of sensitive cases to work on for Wellington Police and Coroners Requests, collecting and transferring reports and calls to help assist police in their cases on behalf of Wellington Free Ambulance.
- Entering WFA AEDs into emergency CAD systems useD in the communications centre.
- Preparing audits on behalf of the Clinical Hub Manager for Clinical Paramedics reviewing of jobs.
- Entered data, generated reports, and produced tracking documents.
111 Emergency Call Taker
Wellington Free Ambulance
01.2020 - Current
- Taking 111 calls for the Nation, providing lifesaving instructions in extremely stressful situations.
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Recalled, summarized, prioritized and categorized information.
- Monitored multiple computer screens simultaneously.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Non Urgent Call Taker
Wellington Free Ambulance
03.2020 - Current
Patient Transfer Service Administrator
Wellington Free Ambulance
01.2020 - Current
- Roles included, scheduling patients appointment for dialysis, taking urgent bookings for Wellington Medical Centres for patients to travel to ED via Frontline Ambulances.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Used Microsoft Outlook, Word, Excel and PowerPoint software applications.
Patient Transfer Service Coordinator
Wellington Free Ambulance
01.2020 - Current
Mentoring
Wellington Free Ambulance
01.2020 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Offered constructive feedback to clients to help reach goals.
- Developed and delivered one on one effective and coaching sessions to improve performance.
Freedom medical alarms
Wellington Free Ambulance
01.2020 - Current
Maternity Leave
04.2018
Hairdresser
Dukes Barbers
07.2017 - 04.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Hairdresser
Rodney Wayne
03.2016 - 11.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Property Maintenance
Lynette Neal Property Management
01.2015 - 03.2016
- Key Responsibilities: General property maintenance
- This included the maintenance of the garden and property, general cleaning and upkeep
Temp Personal Assistant
Bruce Welsh Architect
08.2014 - 09.2014
- Key Responsibilities: Receptionist duties, Office administration, Customer service and communication with clients on a daily basis
Third year hairdressing apprentice
Hair by Zo-Ar
12.2012 - 08.2013
- Key Responsibilities: Client care; communicating with the clients in a professional and friendly manner, Cutting, styling, colouring and foils for hair, Reception work, including answering the phones and scheduling appointments, Completing stock takes
Screen Printing Assistant
Brazen Clothing
05.2011 - 12.2011
- Key Responsibilities: Administration duties, Packaging products for dispatch, Clothing detail
Education
Wellington Free Ambulance Diploma in Emergency Medical Dispatch -
Queen Margaret College
Wellington, NZSkills
- Company Safety Policies
- Professional Relationships
- Operational Standards
- Communications Strategies
- Organizational Policies
- Job Assignments
Personal Information
- Date of Birth: 06/23/92
- Driving License: Full
Timeline
Clinical Hub Coordinator
Wellington Free Ambulance
03.2020 - Current
Non Urgent Call Taker
Wellington Free Ambulance
03.2020 - Current
111 Emergency Call Taker
Wellington Free Ambulance
01.2020 - Current
Patient Transfer Service Administrator
Wellington Free Ambulance
01.2020 - Current
Patient Transfer Service Coordinator
Wellington Free Ambulance
01.2020 - Current
Mentoring
Wellington Free Ambulance
01.2020 - Current
Freedom medical alarms
Wellington Free Ambulance
01.2020 - Current
Maternity Leave
04.2018
Hairdresser
Dukes Barbers
07.2017 - 04.2018
Hairdresser
Rodney Wayne
03.2016 - 11.2017
Property Maintenance
Lynette Neal Property Management
01.2015 - 03.2016
Temp Personal Assistant
Bruce Welsh Architect
08.2014 - 09.2014
Third year hairdressing apprentice
Hair by Zo-Ar
12.2012 - 08.2013
Screen Printing Assistant
Brazen Clothing
05.2011 - 12.2011
Wellington Free Ambulance Diploma in Emergency Medical Dispatch -
Queen Margaret College
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