Amy Thornton
Stanmore Bay,AUK
Summary
Dedicated and personable Office Administrator with 10 years experience in Customer Service, Sales, and Data Analyst roles. Advanced-level Microsoft Office skills and Google, excellent problem-solving and critical thinking skills, along with accurate data processing and reporting. Above all, a positive and infectious personality with excellent interpersonal and relationship-building skills. Enhancing customer experiences by understanding their needs and delivering high-quality solutions and service.
Overview
12
12
years of professional experience
Work History
Accounts Administrative Assistant
Triton Sourcing & Distribution Ltd
08.2023 - Current
- Streamlined accounts payable processes by effectively managing vendor relationships and timely invoice payments.
- Supported month-end closing procedures, ensuring accurate and timely financial reporting.
- Maintained organized filing systems for both electronic and physical documents, optimizing information retrieval efficiency.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
CX DATA ANALYST
Perceptive Research
02.2022 - 04.2023
- Used strong analytical and problem-solving skills to develop effective solutions for clients.
- Analyzed clients data and feedback to produce Monthly/Quarterly/Yearly reports to identify areas that were performing well or areas that may need improvement.
- Provide clients with their Net Promoter Scores to measure customer experience.
- Worked within tight deadlines and fast-paced environment, while managing projects from start to finish.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CUSTOMER SERVICE SPECIALIST
NZ Post & Kiwibank
04.2018 - 10.2021
- Delivered excellent customer care when responding to requests, assisting with product selection and processing orders.
- Maintained and managed customer files and databases.
- Resolved inquiries to consistently meet performance benchmarks.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
ADMINISTRATION ASSISTANT
Hire a Hubby, Albany
06.2014 - 03.2018
- Set appointments and managed meeting schedule.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Managed projects in alignment with time, budget and quality requirements.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers
- Answered phone calls and emails to respond to customer inquiries and questions.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
DATA ENTRY OFFICER
Samsung NZ
02.2013 - 10.2013
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Identified system and account issues that needed to be quickly and accurately resolved.
Education
NCEA Level 1 & 2 -
Long Bay College
Skills
- Excellent Communication
- Advanced MS Office Suite
- Flexible and Adaptable
- Teamwork and Collaboration
- Problem-Solving
- Data Entry Accuracy and Analysis
- Administrative support
- Invoice processing
- Accounting software proficiency
- Confidentiality and discretion
- Attention to detail
Timeline
Accounts Administrative Assistant
Triton Sourcing & Distribution Ltd
08.2023 - Current
CX DATA ANALYST
Perceptive Research
02.2022 - 04.2023
CUSTOMER SERVICE SPECIALIST
NZ Post & Kiwibank
04.2018 - 10.2021
ADMINISTRATION ASSISTANT
Hire a Hubby, Albany
06.2014 - 03.2018
DATA ENTRY OFFICER
Samsung NZ
02.2013 - 10.2013
NCEA Level 1 & 2 -
Long Bay College
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