Hi, I’m
Amy Thornton
Stanmore Bay,Auckland
Summary
Dedicated and personable CX Specialist with 10 years experience in Customer Service, Sales, and Data Analyst industries and their roles. Advanced-level Microsoft Office skills, excellent problem-solving and critical thinking skills, along with accurate data processing and reporting. Above all, I have a positive and infectious personality with excellent interpersonal and relationship-building skills. I enhance customer experiences by understanding peoples needs and delivering high-quality solutions and service.
Overview
10
years of professional experience
Skills
Customer Service-Focused
undefinedWork History
Perceptive ResearchAuckland, AUK
CX DATA ANALYST
02.2022 - 04.2023
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for our clients.
- Analyzed clients data and feedback to produce Monthly/Quarterly/Yearly reports to identify areas that were performing well or areas that may need improvement.
- Provide clients with their Net Promoter Scores to measure customer experience.
- Worked within tight deadlines and a fast-paced environment, while managing projects from start to finish.
- Followed up with customers about resolved issues to maintain high standards of customer service.
NZ Post & KiwibankAuckland
CUSTOMER SERVICE SPECIALIST
04.2018 - 10.2021
Job overview
- Delivered excellent customer care when responding to requests, assisting with product selection and processing orders.
- Maintained and managed customer files and databases.
- Resolved inquiries to consistently meet performance benchmarks.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Hire, Hubby AlbanyAuckland
ADMINISTRATION ASSISTANT
06.2014 - 03.2018
Job overview
- Set appointments and managed meeting schedule.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Managed projects in alignment with time, budget and quality requirements.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers
- Answered phone calls and emails to respond to customer inquiries and questions.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Samsung NZAuckland
DATA ENTRY OFFICER
02.2013 - 10.2013
Job overview
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Identified system and account issues to quickly and accurately resolve.
- ADDITIONAL
Education
Long Bay CollegeAuckland
NCEA Level 1 & 2
04.2001
Timeline
CX DATA ANALYST
Perceptive Research
02.2022 - 04.2023
CUSTOMER SERVICE SPECIALIST
NZ Post & Kiwibank
04.2018 - 10.2021
ADMINISTRATION ASSISTANT
Hire, Hubby Albany
06.2014 - 03.2018
DATA ENTRY OFFICER
Samsung NZ
02.2013 - 10.2013
Long Bay College
NCEA Level 1 & 2
04.2001
Similar Profiles
Goutham ChakravarthyGoutham Chakravarthy
Director Clinical Operations at Perceptive (Formerly Invicro)Director Clinical Operations at Perceptive (Formerly Invicro)
John PavierJohn Pavier
Senior Software Engineer at Perceptive eClinical (formerly Calyx)Senior Software Engineer at Perceptive eClinical (formerly Calyx)
Goutham ChakravarthyGoutham Chakravarthy
Director Clinical Operations at Perceptive (Formerly Invicro)Director Clinical Operations at Perceptive (Formerly Invicro)
PAVNEET KAUR PANNUPAVNEET KAUR PANNU
Teacher In Training at Creative Garden Early Learning CentreTeacher In Training at Creative Garden Early Learning Centre
Ashika Ram ChandAshika Ram Chand
Kitchen Manager at Avondale LifecareKitchen Manager at Avondale Lifecare