Amy Nicol

• Full-time | Hybrid
• Work with schools nationwide and employers to actively promote and encourage student engagement in the trades industries, particularly with underserved learners and young women. This is done by:
• Deliver presentations in classrooms, career events and expos, as well as facilitating work experience arrangements and on-site workshops, mini bus tours and industry visits.
• Design and deliver professional development workshops for teaching staff.
• Support teachers, schools, communities, whānau, and students to explore and build successful career outcomes across multiple industries.
• Stakeholder Engagement: Build and nurture relationships with key external stakeholders, including schools, community groups and employers.
• Demonstrated capability in supporting Te Tiriti
• Waitangi values.
• Key Skills: Project Planning, Relationship Building, Stakeholder Engagement

• Part-time | Hybrid
• Managed shared inbox communications to support the team.
• Coordinated meetings and visits, liaised with external stakeholders regarding events and expos.
• Assisted with the maintenance of the job board and supported recruitment processes,, and access to the Competenz resource site.
• Contributed to both Learner and Employer Campaigns.
• Streamlined processes for efficient communication and standard responses.
• Demonstrated capability in supporting Te Tiriti
• Waitangi values.
• Key Skills: Event Coordination, Communication, Process Improvement, Calendar coordination, Stakeholder engagement.

• Central contact point for Well Child enquiries from clients
• Manage 20+ Outlook Calendars for Plunket Nurses and their multiple Clinics.
• Calling clients to introduce our service and onboard clients, plus booking appointments etc
• Working knowledge of CRM
• Handle, input and update confidential client data, transfer clients and produce reports
• Assist and support Line Manager
• Key Skills: Client service management, calendar coordination, client onboarding, CRM systems proficiency

• Provided essential support to academics, the Group Service Manager, and Heads of two schools as well as supporting doctoral students within the Faculty.
• Acted as Committee Secretary, handling minute-taking and distributing information.
• Assisted with formatting exam scripts and submitting final grades.
• Managed the course evaluations process and organized events, including planning days, meetings, catering, invitations, and RSVP management.
• Performed various ad hoc duties such as room bookings, creating flyers for seminars and workshops, processing printing requests, responding to student inquiries, managing mail distribution, overseeing stock control.
• Key skills: Stakeholder Communication, Time Management, Multitasking, Process Improvement, Student Support, Purchase Order Management, and Office Administration.

• Provided office administration support for the procurement team.
• Coordinated and booked all national / international travel arrangements.
• Diary management for both senior procurement managers.
• Created and maintained accurate and secure paper based/electronic filing systems.
• Monitored payment and executed stationary requisitions for over 100 project offices.

• Efficiently managed a high-volume switchboard, handling up to 500 incoming calls daily as part of a three-person team, ensuring prompt and accurate call routing and customer service
• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Responsible for the maintenance and management of an up to date switchboard facility.
• Managed meeting room booking requirements and refreshment bookings.
• Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.

• Assisted clients with the processing of tourist and working holiday visa applications for New Zealand and Australia.
• Successfully met daily and monthly sales targets – complete 10 applications a day.
• Assessed and processed tax refunds for clients – with assistance of tax back team.
• Mentored and trained each new members of staff.
• Maintained up-to-date knowledge of immigration laws and regulations to provide accurate information to clients.

During these years, I built a diverse career across the travel and wellness sectors, combining strong customer service, sales, stakeholder engagement and training expertise.

• Delivered high quality customer service and exceeded sales targets across multiple travel companies, including Club Med and Viking River Cruises.
• Managed full cycle travel bookings, customer inquiries, and product promotions while maintaining administrative accuracy and CRM system proficiency.
• Trained and mentored new staff, contributing to team development and service consistency.
• Responsible for the guest/ large groups of holiday makers, coordination of excursions, travel arrangements, and entertainment as an overseas representative in multiple destinations across Europe and North Africa.
• Developed marketing initiatives and in store promotions to drive engagement and sales at Falcon Travel.
• Gained deep cultural insight during a year long career break through immersive global travel.

In 2010, I launched my own fitness and wellness business, AD Fitness , delivering personal training and holistic programs in gym settings:

Certifications include:

• RePs Level 3 Personal Trainer
• RePs Level 2 Fitness Instructor
• Sports Nutrition
• BSY Diplomas in Homoeopathy and Nutritional Therapy