An-Elizabeth Zeta Uaisele
Mount Roskill,Auckland
Summary
Dynamic Support Officer at Citipointe Church with a proven track record in social media marketing and event planning. Renowned for exceptional customer service and effective communication, I thrive under pressure while managing logistics and fostering team collaboration. Committed to enhancing operational efficiency and delivering impactful results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Support Officer
Citipointe Church
Auckland
11.2024 - Current
- Coordinated travel arrangements, including booking flights and accommodations, to ensure seamless travel experiences.
- Coordinated travel arrangements and itineraries for business trips.
- Organized and managed logistics for guest speakers, including scheduling and event planning.
- Managed scheduling and calendar for executive team members.
- Served as the primary point of communication between team members, peers, and leadership.
- Managed professional email correspondence for various stakeholders, facilitating effective communication.
- Organized meetings, prepared agendas, and took minutes during sessions.
- Provided support in onboarding new employees and training initiatives.
- Oversaw social media marketing campaigns and created content to enhance online presence.
- Led church marketing initiatives, including the design and coordination of printed materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Maintained office supplies inventory and placed orders as needed.
Barista
Citipointe Church
Auckland
01.2024 - Current
- Delivered exceptional customer service by greeting guests with a warm, welcoming attitude and ensuring a positive and friendly café environment.
- Prepared a wide variety of espresso-based drinks, teas, and blended beverages with consistency, speed, and attention to detail.
- Demonstrated strong multitasking skills by managing high-volume periods while maintaining quality and efficiency.
- Processed customer orders accurately using POS systems, managing cash, EFTPOS, and mobile payments with confidence.
- Addressed customer concerns promptly and professionally, fostering satisfaction and loyalty.
- Upsold bakery items and menu specials, contributing to increased daily sales.
- Designed engaging product and counter displays that enhanced customer interest and encouraged impulse purchases.
- Maintained cleanliness and organization of the coffee station, seating area, and front counter throughout the day.
- Restocked and rotated supplies regularly to ensure readiness for peak service times.
Cashier
Bed Math N Tables
Mt Wellington
11.2025 - 02.2026
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations, ensuring accurate balance of cash drawers daily.
- Collected payments from customers and provided accurate change to ensure smooth transactions.
- Processed customer transactions efficiently and accurately at Bed Math N Tables.
- Processed returns and exchanges in accordance with store policies, enhancing customer satisfaction.
- Assisted customers with product inquiries, delivering exceptional service to improve shopping experience.
- Greeted customers warmly and answered questions about products and services to enhance their shopping experience.
- Stocked shelves with merchandise daily to maintain store organization and product availability.
Kids Church (volunteer)
Citipointe Church
Auckland
03.2022 - 01.2024
- Supervised and ensured the safety of 10–15 children aged 3 to 12 during weekly church programs.
- Cultivated communication, patience, and leadership skills through engagement with children of diverse personalities and needs.
- Collaborated with a team to plan and facilitate age-appropriate lessons, games, crafts, and interactive activities that supported spiritual and social development.
- Led group discussions, storytelling, and worship time, sustaining enthusiasm and focus among young participants.
- Monitored children’s behaviour, employing positive reinforcement strategies to foster respectful and kind interactions.
- Build trusting relationships with children and parents, ensuring a warm, inclusive, and supportive environment.
- Assisted with setting up and packing down classroom spaces, ensuring a clean and welcoming environment for each session.
Processor
NZ Post
Auckland
03.2023 - 09.2023
- Processed incoming and outgoing parcels in high-volume, fast-paced environment to ensure timely distribution.
- Executed daily tasks with urgency and precision to consistently meet tight deadlines and performance targets.
- Performed pick packing duties with attention to accuracy and product handling standards.
- Operated machinery to effectively support warehouse operations and maintain workflow.
Retail Assistant/Stockroom Assistant
Super Cheap Auto
Manukau
06.2022 - 10.2022
- Delivered excellent customer service by assisting customers with enquiries, providing product knowledge, and ensuring a positive in-store experience.
- Operated POS systems efficiently to process sales, handle returns, apply discounts, and manage various payment methods, including cash and EFTPOS.
- Maintained stocked and visually appealing shelves through regular restocking and rotating items for freshness and accessibility.
- Supported stockroom operations by receiving, unpacking, processing, and organising inventory accurately and timely.
- Participated in regular stocktakes and inventory audits, ensuring accuracy in stock levels and reducing discrepancies.
- Collaborated with team members to meet daily targets and foster a supportive, high-performing work environment.
- Assisted in maintaining store cleanliness and orderliness, ensuring a safe and welcoming space for customers and staff.
- Adapted quickly to changing tasks and priorities during peak retail periods or promotional events.
Education
NCEA 1 & 2 -
Mt Roskill Grammar
Mt Roskill01-2022
Skills
- Customer Engagement
- Client Support Systems
- Onboarding Assistance
- Documentation Accuracy
- Customer Service Excellence
- Effective Communication
- Problem solving
- Time Management
- Thriving Under Pressure
- Team Collaboration
- Team Support
- Adaptability & Flexibility
References
- Lingi Lea’aetoa, Lovana Joinery & Maintenance Ltd, 02108817420, lovanajoinery@gmail.com
- Zahra Crozier, Citipointe Church, Pakuranga Heights, 0220743208, zcrozier@citipointechurch.com
Timeline
Cashier
Bed Math N Tables
11.2025 - 02.2026
Support Officer
Citipointe Church
11.2024 - Current
Barista
Citipointe Church
01.2024 - Current
Processor
NZ Post
03.2023 - 09.2023
Retail Assistant/Stockroom Assistant
Super Cheap Auto
06.2022 - 10.2022
Kids Church (volunteer)
Citipointe Church
03.2022 - 01.2024
NCEA 1 & 2 -
Mt Roskill Grammar