An Ly

• Set up and configure Helloclub and create a structure for membership.
• Test the system and then report to management about the testing process and nonconforming functions.

• Scanned documents and saved in database to keep records of essential organizational information.
• Added documents to file records and created new records to support filing needs.
• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Corrected data entry errors to prevent duplication or data degradation.
• Evaluated source documents to locate needed information.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Used Microsoft Word and other software tools to create documents and other communications.
• Used coordination and planning skills to achieve results according to schedule.
• Disassembled computers to perform diagnostics and check for repair needs.
• Researched and identified problems with computers and advised staff and clients on plans of action.
• Updated and installed new software on desktop and laptop computers to maintain latest technology.
• Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
• Oversaw multi-site operating system upgrade projects, maintaining consistent performance across desktops.
• Wrote reports on computer statuses and maintenance jobs.
• Maintained and repaired peripheral equipment such as Desktop and Printer, recommending upgrades and replacements.
• Supplied end-user assistance for iOS and Windows systems via remote and on-site support.
• Refurbished used computers and technological equipment, saving companies money.
• Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
• Maintained 10 company computers by troubleshooting and performing needed repairs.
• Maintained office PCs, networks and mobile devices.
• Imaged and prepared new computers for integration into company networks and systems.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Patiently walked individuals through basic troubleshooting tasks.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and attendent.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Configured systems according to prescribed software and hardware frameworks.
• Monitored systems in operation and quickly troubleshot errors.
• Linked computers to network and peripheral equipment.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
• Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
• Recommended new and replacement hardware and software purchases.
• Served as backup for staff members, responding to system failure and maintenance emergencies.
• Recovered critical information from data back ups to restore functionality.
• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Executed technology implementation projects with minimal downtimes and business disruptions.
• Set up and maintained user accounts and client access.
• Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Implemented internal quality standards to secure electronic records integrity.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Performed tests of functionality, security and performance of different workstations and devices.
• Documented support interactions for future reference.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Configured hardware and granted system permissions to new employees.
• Devised solutions to operations issues related to Software Assistant, MYOB, ATO, working closely via phone, email, live chat and web teleconference.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Used Windows command scripting skills to contribute to internal technical tools.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Assisted with updating technical support best practices for use by team.
• Provided on-call support for critical issues related to technical issue.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Configured hardware, devices and software to set up work stations for employees.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Responded promptly to incoming sales leads and requests for technical support.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Provided basic end-user troubleshooting and desktop support.
• Compiled and accurately entered data for each customer encounter to record in system.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Translated complex technical issues into digestible language for non-technical users.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Wrote policy, procedure and manuals governing internal IT use.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Customized and repaired technology based on staff requests.
• Created and terminated user's accounts from start to finish in business applications.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Updated customers and senior leaders on progress and roadblocks.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Planned computer systems using information engineering and structured analysis.
• Enhanced and reconstructed computer systems to increase efficiency.
• Investigated system issues and implemented resolutions to reduce downtime.
• Administered and maintained anti-virus and anti-malware software on end-user computing devices.
• Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
• Educated stakeholders on data protection tactics to reduce breaches.
• Researched and adopted new technologies to add value to existing offerings.
• Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Diagnosed, troubleshot and resolved network and system problems.
• Resolved or escalated problem tickets to resolve user issues.
• Gathered requirements and performed gap analysis through design workshops with users.
• Completed vulnerability scans to identify at-risk systems and remediate issues.
• Monitored computer virus reports to determine when to update virus protection systems.
• Engineered, maintained and repaired security systems and programmable logic controls.
• Monitored use of data files and regulated access to protect secure information.
• Researched and developed new computer forensic tools.
• Maintained data management and storage systems to protect data from compromise.
• Recommend improvements in security systems and procedures.
• Performed risk analyses to identify appropriate security countermeasures.
• Encrypted data and erected firewalls to protect confidential information.
• Conducted security audits to identify vulnerabilities.
• Developed plans to safeguard computer files against modification, destruction or disclosure.
• Reviewed violations of computer security procedures and developed mitigation plans.
• Troubleshot various technical issues dealing with printers, network and phone systems.
• Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
• Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
• Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
• Coordinated with vendors to obtain necessary components and maintain smooth operations.
• Assisted over 4 clients daily by gaining remote access to computers and manipulating applications.
• Provided on-site and remote technical support to users.
• Supported and maintained user account information.
• Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for 13 clients.
• Installed new hardware and software, patched systems and configured settings.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Troubleshot problems or issues with desktops and laptops.
• Supported operating system and various tools and applications.
• Documented troubleshooting and corrective actions in Microsoft Word (for html file).
• Disconnected and reconnected desktops and peripherals to support office moves.
• Performed network security design and integration duties.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
• Diagnosed and executed resolution for network and server issues.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Designed and evaluated WAN and LAN connectivity technologies.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Created plans and communicated deadlines to complete projects on time.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Besides, I have received some skills from other fields from

Administrative Assistant

• Restocked supplies and submitted purchase orders to maintain stock levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Offered technical support and troubleshot issues to enhance office productivity.
• Managed relational database to store information for reference, reporting and analysis.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Interacted with vendors to purchase and set up equipment and services.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Updated spreadsheets and databases to track, analyze and report on performance and records.
• Set up conference rooms, technology and materials to facilitate meetings.
• Edited documents to improve accuracy of language, flow and readability.
• Executed record filing system to improve document organization and management.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

and Customer service

• Developed and actualized customer service initiatives to decrease wait times.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.
• Offered basic technical support for clients on wide range of company products.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Collected and analyzed customer information to prepare product or service reports.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Updated account information to maintain customer records.
• Recorded account information to open new customer accounts.
• Responded to customer requests for products, services and company information.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Investigated and resolved accounting, service and delivery concerns.
• Promptly responded to inquiries and requests from prospective customers.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Sought ways to improve processes and services provided.
• Trained new personnel regarding company operations, policies and services.
• Educated customers about billing, payment processing and support policies and procedures.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Developed and updated databases to handle customer data.
• Investigated and resolved customer inquiries and complaints quickly.
• Entered orders into computer database system.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Managed timely and effective replacement of damaged or missing products.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Analyzed quality and performance data to support operational decision-making.
• Implemented test scripts and recorded results.
• Addressed non-conformance issues, pausing production to correct errors.
• Developed and maintained quality assurance procedure documentation.
• Created and revised procedures, checklists and job aids to reduce errors.

• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Created patches and solutions to fix bugs in existing applications.
• Adopted cost-effective, useful solutions to implement into current systems.
• Completed reports detailing network and systems performance and downtime issues.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Migrated data from legacy system to [Software] databases.
• Detailed upcoming software upgrades and system sprints to team members.
• Integrated and updated software products to boost system compatibility.
• Configured and tested Windows Server operating systems with roles features.
• Performed software installations and upgrades to UNIX or Windows operating systems.
• Drove continuous improvement of IT governance processes.
• Served as subject matter expert on proposed technology purchases.
• Worked with users to determine areas of technology in need of improved usability.
• Provisioned new software and hardware for use, following established security policies.
• Implemented corrective plans of action for network availability and latency.
• Created nightly jobs for database backups.
• Maintained current software licenses for computers and mobile devices.
• Mentored employees and offered constructive feedback for performance improvement.
• Oversaw IT activities to laptops, tablets and PDAs for corporate users.