Ana Rokomarama Beratabua
Henderson,AUK
Summary
Detail-oriented professional with a Bachelor of International Tourism Management and 4 years of experience in corporate travel and customer service. Skilled in managing travel bookings, coordinating itineraries, and enhancing customer experiences in fast-paced environments. Currently seeking a part-time position to leverage strong organisational and administrative skills.
Overview
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Shorthaul Travel Consultant
Orbit World Travel
01.2022 - 08.2026
- Manage domestic and short-haul travel bookings for corporate clients
- Coordinated flights, accommodation, rental vehicles, insurance, and itineraries for corporate clients
- Build and maintain strong customer relationships
- Resolved travel disruptions, amendments, and customer issues to ensure seamless travel experiences
- Ensure compliance with company policies and travel regulations
- Process travel documentation, reconciliations, and customer communications
- Work collaboratively within a fast-paced corporate travel team
- Delivered exceptional customer service while achieving sales and performance targets
Marketing Assistant
Fullers360
07.2019 - 03.2020
- Managed daily administrative tasks for Marketing Department to ensure smooth operations
- Coordinated distribution of brochures, timetables, posters, and marketing materials to enhance visibility
- Supported content updates and marketing operations across multiple locations
- Facilitated stock management and stakeholder communication to support marketing initiatives
- Embraced new technologies to improve workflow efficiency in fast-paced environment
- Adjusted promptly to evolving work demands to new technologies and changing priorities
Team Member / Cook
Restaurant Brands New Zealand
11.2016 - 03.2019
- Prepared food while ensuring strict hygiene standards
- Collaborated with team to manage workflow in fast-paced environment
- Provided timely customer service during peak periods
- Contributed to meeting daily operational goals by coordinating team efforts.
Early Childhood Reliever / Teacher Aide
Aunty Maria’s Childcare
Glendene, Auckland
01.2015 - 11.2016
- Assisted qualified teachers in delivering engaging daily classroom activities
- Supported care and supervision of children, enhancing their learning experiences
- Created a supportive atmosphere for learning by implementing safety protocols and encouraging positive behaviors
- Fostered strong connections with children, staff, and families to create a supportive learning environment. with children, staff, and families
Production Worker
Steelcraft Engineering Limited
Ellerslie, Auckland
12.2008 - 06.2014
- Ensured quality and accuracy of completed work before distribution
- Met strict deadlines through focused production efforts
- Verified quality and accuracy of work prior to distribution
Education
Bachelor of International Tourism Management - Destination Management
Auckland University of Technology
Auckland City , Auckland 02.2017 - 01.2019
Certificate in Travel Level 3 & 4 -
International Travel College of New Zealand
Auckland CBD 01.2015 - 01.2016
Skills
- Corporate Travel Management
- GDS Management
- Travel Compliance
- Itinerary planning
- Travel Administration
- Customer relationship management
- Time Management and Multitasking
- Managing High-Pressure Environments
- Attention to detail
- Conflict resolution
- Written and Verbal Communication
- Professional Phone and Email Etiquette
- Stakeholder Communication
- Team Collaboration
- Adaptability & Fast Learning
Timeline
Shorthaul Travel Consultant
Orbit World Travel
01.2022 - 08.2026
Marketing Assistant
Fullers360
07.2019 - 03.2020
Bachelor of International Tourism Management - Destination Management
Auckland University of Technology
02.2017 - 01.2019
Team Member / Cook
Restaurant Brands New Zealand
11.2016 - 03.2019
Certificate in Travel Level 3 & 4 -
International Travel College of New Zealand
01.2015 - 01.2016
Early Childhood Reliever / Teacher Aide
Aunty Maria’s Childcare
01.2015 - 11.2016
Production Worker
Steelcraft Engineering Limited
12.2008 - 06.2014