ANA CASIDA
Leeston,Canterbury
Summary
Highly analytical and effective communicator with strong teamwork skills and a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and commitment to continuous learning and growth make for a valuable asset to any organization.
Overview
19
19
years of professional experience
Work History
Bar Staff Member / Server
Crate & Barrel
09.2024 - Current
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Served food and beverages promptly with focused attention to customer needs.
Verification Specialist
Clearsource Bpo
03.2020 - 12.2023
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
Technical Support Representative
Quantrics Enterprises
02.2018 - 02.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Used ticketing systems to manage and process support actions and requests.
Customer Service Sales Representative
TeleTech Holdings
05.2012 - 11.2013
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Customer Support Specialist
WNS Global Services
06.2011 - 03.2012
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Customer Care Representative
Sykes Asia
03.2007 - 04.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Dining Crew Member
Jollibee
05.2006 - 01.2007
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities
- Collaborated with kitchen staff, ensuring accuracy and promptness of customer orders.
Education
High School -
Siena College of Taytay
PhilippinesBachelor Of Science In Nursing: Nursing -
World Citi Colleges
Philippines03.2001
Skills
- Customer Service
- Attention to Detail
- Communication and Interpersonal Skills
- Phone and Email Etiquette
- Customer Engagement
- Teamwork and Collaboration
Timeline
Bar Staff Member / Server
Crate & Barrel
09.2024 - Current
Verification Specialist
Clearsource Bpo
03.2020 - 12.2023
Technical Support Representative
Quantrics Enterprises
02.2018 - 02.2020
Customer Service Sales Representative
TeleTech Holdings
05.2012 - 11.2013
Customer Support Specialist
WNS Global Services
06.2011 - 03.2012
Customer Care Representative
Sykes Asia
03.2007 - 04.2009
Dining Crew Member
Jollibee
05.2006 - 01.2007
Bachelor Of Science In Nursing: Nursing -
World Citi Colleges
High School -
Siena College of Taytay
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