ANA IOANE
Auckland,AUK
Summary
Seasoned professional with a robust background in healthcare and banking, notably with St George Bank. Excelled in roles requiring exceptional communication, relationship building, and credit card payment processing. Proven track record of enhancing customer satisfaction and team performance through innovative solutions and cultural sensitivity.
Achieved significant improvements in service delivery and operational efficiency. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.
Focused on supporting team success and achieving positive results. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Support Worker/Independent Vaccinator
Kidz First Public Health
02.2022 - Current
- Prepared vaccines daily for Outreach Immunisation services.
- Dispatched reminder messages for scheduled appointments.
- Organized files to streamline booking processes.
- Maintained optimal temperature range of 2 to 8 degrees Celsius.
- Conducted home visits alongside nurses to administer immunizations to children under age five.
- Coordinated collection of consent forms from various schools and ensured proper processing.
- Administered medication per company guidelines, monitoring effectiveness.
- Administered Boostrix and HPV vaccines to Year 7 and Year 8 students at schools.
- Utilized active listening skills to foster client relationships.
- Built strong relationships with service users, ensuring professionalism.
- Documented every event in line with organizational guidelines.
- Stayed current with industry developments via ongoing education.
- Introduced creative solutions to boost team results.
- Coordinated time management to ensure timely task completion.
Customer Service/Administration
Sleepyhead NZ
07.2021 - 12.2021
- Managed live chat to address customer queries about orders.
- Contacted customers regarding order delays.
- Entered orders into system from Sales Representatives and Stores.
- Handled incoming and outgoing calls.
Customer Service Representative
Veolia Environmental Services
Sydney
01.2018 - 08.2018
- Coordinated driver bookings through SAP.
- Handled inbound inquiries from commercial clients about bin services.
- Confirmed customer bookings through outbound calls.
- Communicated with customers via email concerning bookings.
Gold Staff Banking Specialist
St George Bank
Epping, Sydney
01.2012 - 04.2017
- Company Overview: Epping Sydney
- Opening bank accounts for staff members
- Assisting staff members with loan enquiries, bank accounts, credit cards
- Retention skills (retaining customer when they leave bank)
- Contributing daily targets to meet deadline
- Maintained confidentiality of banking records and client information to avoid possible data breaches
- Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels
- Improved operations by working with team members and customers to find workable solutions
- Epping Sydney
Lending Consultant
St George Bank
Epping, Sydney
05.2010 - 01.2012
- Company Overview: Epping Sydney
- Taking inbound calls for home loans, personal loans, credit cards
- Deferring payments on loans, credit cards
- Demonstrated leadership by making improvements to work processes and helping to train others
- Educated customers on variety of loan products and available credit options to promote valuable decision making
- Exceeded customer satisfaction by finding creative solutions to problems
- Epping Sydney
Retention Officer
St George Bank
Epping, Sydney
04.2008 - 05.2010
- Company Overview: Epping Sydney
- Compiled all calls and interactions into computer data system
- Adhered to scripted responses and standardized plans to address problems
- Provided insight regarding job duties to optimize productivity
- Epping Sydney
Customer Service Operator
St George Bank
Epping, Sydney
10.2005 - 03.2008
- Company Overview: Epping Sydney
- Evaluated benefits for each caller to determine service needs and address concerns
- Delivered service and support to each customer, paving way for future business opportunities
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Served needs of as many as 50 plus customers per shift, including collecting payments, tracking rewards and handling customer service issues
- Epping Sydney
Education
New Zealand Certificate - Study and Career Preparation (Level 4) Nursing Studies
Manukau Institute Of Technology
New Zealand06.2021
Skills
- Credit card payment processing
- Inbound and outbound calling
- Quality Control
- Work under pressure
- Multitask
- Patience
- Excellent communication/interpersonal skills
- Work well in a team or as an individual
- Focus
- Attention to detail
- Health and safety awareness
- Relationship building
- First aid and CPR
- Cultural sensitivity
- Behavioral support
References
- Maria Afakasi - Kidz First Manager +6421637869 - maria.afakasi@middlemore.co.nz
- Losaline Lasalo Kidz First Nurse Educator - +6421490848 - losaline.lasalo@middlemore.co.nz
Timeline
Support Worker/Independent Vaccinator
Kidz First Public Health
02.2022 - Current
Customer Service/Administration
Sleepyhead NZ
07.2021 - 12.2021
Customer Service Representative
Veolia Environmental Services
01.2018 - 08.2018
Gold Staff Banking Specialist
St George Bank
01.2012 - 04.2017
Lending Consultant
St George Bank
05.2010 - 01.2012
Retention Officer
St George Bank
04.2008 - 05.2010
Customer Service Operator
St George Bank
10.2005 - 03.2008
New Zealand Certificate - Study and Career Preparation (Level 4) Nursing Studies
Manukau Institute Of Technology
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