Ana Naulangi Kioa
Flatbush,New Zealand
Summary
Dedicated customer service agent with expertise in effective communication and problem solving. Proven ability to enhance customer satisfaction and thrive in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Air New Zealand
Auckland, New Zealand
06.2023 - Current
- Delivered exceptional customer support at Air New Zealand, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction through effective communication and active listening.
- Collaborated with team members to streamline processes and improve service efficiency.
- Managed high-pressure situations, ensuring positive customer experiences.
- Analyzed customer feedback to identify areas for service improvement.
Customer Service Advisor
Statistics New Zealand
, New Zealand
10.2020 - 03.2022
- In the role of Customer Service Advisor at Statistics New Zealand, responsibilities included addressing customer inquiries and providing detailed information about services and data.
- A strong emphasis was placed on delivering exceptional customer experiences while ensuring accuracy and clarity in communication.
- The position required effective problem-solving skills to address and resolve customer concerns efficiently.
- Handled a high volume of inquiries and provided timely responses.
- Ensured customer satisfaction through effective communication and support.
- Collaborated with team members to enhance service delivery.
- Maintained up-to-date knowledge of services and data to assist customers effectively.
Customer Service Officer
Inland Revenue
, New Zealand
02.2019 - 09.2020
- As a Customer Service Officer at Inland Revenue, the focus was on assisting clients with their tax-related inquiries and processing requests.
- This role involved communicating complex information in an understandable manner and providing guidance to customers navigating the tax system.
- A commitment to high-quality service was essential to meet the diverse needs of clients.
- Processed customer requests efficiently while maintaining confidentiality.
- Delivered accurate information regarding tax regulations and procedures.
- Utilised problem-solving skills to address customer concerns effectively.
- Maintained a professional demeanor in high-pressure situations.
Support Staff
Newmarket Primary School
Newmarket, New Zealand
02.2018 - 12.2018
- Supporting the educational environment as Support Staff at Newmarket Primary School involved assisting teachers and providing care to students.
- Duties included facilitating learning activities and ensuring a safe and welcoming atmosphere for children.
- This role required patience, adaptability, and excellent communication skills to engage effectively with students and staff.
- Supported classroom activities and assisted in lesson delivery.
- Monitored student behaviour and provided guidance as needed.
- Collaborated with educators to create an inclusive learning environment.
- Contributed to the overall well-being and safety of students.
Education
Diploma in Travel and Tourism Management -
Crown Institute of Studies
Skills
- Customer Service
- Effective Communication
- Problem Solving
- Team Collaboration
- Active Listening
- High Pressure
Timeline
Customer Service Agent
Air New Zealand
06.2023 - Current
Customer Service Advisor
Statistics New Zealand
10.2020 - 03.2022
Customer Service Officer
Inland Revenue
02.2019 - 09.2020
Support Staff
Newmarket Primary School
02.2018 - 12.2018
Diploma in Travel and Tourism Management -
Crown Institute of Studies