Summary
Overview
Work History
Education
Skills
Timeline
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Ana-Renei Kautai

Papatoetoe,AUK

Summary

Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Retail Assistant

Bargain Chemist
12.2021 - 11.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Recommending suitable alternatives to customers to ensure great customer satisfaction.
  • Actively engaged customers to provide great customer service and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
  • Educated customers on product features and benefits, leading to informed purchase decisions.
  • Facilitated product returns and exchanges, maintaining customer satisfaction and loyalty.
  • Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional customer service, resolving patient issues promptly and courteously.

Retail Assistant

Krispy Kreme
03.2021 - 12.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, and recommending suitable product recommendations.
  • Actively engaged customers to provide great customer service.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Participated in staff meetings to discuss sales targets and strategies for achieving them.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Managed cash register operations to ensure accurate financial transactions.
  • Streamlined checkout process, reducing wait times for customers.

Volunteer

St Christopher Rest Home
01.2017 - 01.2018
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Increased cultural awareness with organization of multicultural Residence.
  • Provided emotional support and companionship to elderly in community homes.

Education

High School Diploma -

Papatoetoe Highschool
Papatoetoe, AUK
01-2024

Skills

  • Customer service
  • Complex Problem-solving
  • Adaptability and resilience
  • Sales floor organization
  • Product knowledge expertise
  • Product merchandising
  • Multitasking
  • Effective communication

Timeline

Retail Assistant

Bargain Chemist
12.2021 - 11.2023

Retail Assistant

Krispy Kreme
03.2021 - 12.2021

Volunteer

St Christopher Rest Home
01.2017 - 01.2018

High School Diploma -

Papatoetoe Highschool

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