Ana Robinson
Hawkes Bay,WGN
Summary
A hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. Organized and motivated I am eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Kitchen Hand
Te Awanga Estate
Te Awanga, Hawkes Bay
10.2023 - 01.2024
- Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
- Assisted servers in setting up tables for guests.
- Ensured that all orders were correct before leaving the kitchen area.
- Provided assistance with clearing plates from tables after meals were completed.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Prepared ingredients such as dough, sauce, and toppings for pizzas.
- Placed prepared pizzas into the ovens to bake according to specified times and temperatures.
Waitress
Hygge
Te Awanga, Hawkes Bay
10.2020 - 01.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Participated in team meetings to discuss new menu items or changes in policy.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waitress
Clearview Winery
Te Awanga, Hawkes Bay
02.2019 - 02.2020
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Havelock Highschool
Havelock North, NZ10-2024
Design - Concept
Massey University
WGNSkills
- Kitchen Organization
- Food Preparation
- Cleaning and sanitation
- Effective customer communication
- Positive Attitude
- Customer Service
- Team Collaboration
- High-volume dining
- Professional Appearance
Affiliations
- makeup
- fashion
- Dance
- Fitness
- Design
Accomplishments
- performed in local dance competitions
- Artwork featured in school magazine
- assisted with stage makeup
Timeline
Kitchen Hand
Te Awanga Estate
10.2023 - 01.2024
Waitress
Hygge
10.2020 - 01.2022
Waitress
Clearview Winery
02.2019 - 02.2020
High School Diploma -
Havelock Highschool
Design - Concept
Massey University
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