Ana Russell
Featherston
Summary
Dynamic professional with a proven track record at Vixen Burger, excelling in front of house operations and customer service. Skilled in point of sale systems and fostering teamwork, I enhanced customer satisfaction and streamlined processes, ensuring a welcoming atmosphere and efficient service delivery. Committed to continuous improvement and operational excellence.
Overview
1
1
Certification
Work History
Front of House
Vixen Burger
2021 - 2025
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
Trainee Ranger
Greater Wellington Regional Council
2019 - 2020
- Assisted in habitat restoration projects, employing native plant species to enhance biodiversity.
- Enhanced wildlife populations through monitoring and data collection, informing management decisions for conservation efforts.
- Implemented soil conservation measures such as erosion control structures and re-vegetation projects, maintaining land stability and fertility.
- Maintained accurate records of work activities for reporting purposes, documenting progress towards project goals and objectives.
- Used hand saws and power equipment to remove unwanted and diseased trees.
- Protected vegetation from harm by pests or diseases through physical and chemical approaches.
- Cared for seeds, clippings and buds and monitored plantings to cultivate desired harvests.
- Conducted wildlife surveys to monitor populations and assess ecosystem health.
Supervior
Amble Inn Motel
2018 - 2019
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Oversaw and trained team members on best practices and operational procedures.
- Streamlined workflow processes to enhance efficiency and productivity.
- Conducted performance evaluations, providing constructive feedback to improve team outcomes.
Education
NCEA Level 3
Makoura College
Masterton, NZ01-2016
Skills
- Point of sale systems proficiency
- Front of house operations
- Customer service
- Attention to detail
- Teamwork
- Time management
- Coffee preparation
- Food preparation
- Problem solving
- Patience and empathy
Certification
- National Hospitality and Cookery Certificate - 2017
- National Health and Safety Certificate - 2017
- Red Cross First Aid Certificate - 2020
- NZ Agrichemical Trust Growsafe Certificate 2020
Timeline
Front of House
Vixen Burger
2021 - 2025
Trainee Ranger
Greater Wellington Regional Council
2019 - 2020
Supervior
Amble Inn Motel
2018 - 2019
NCEA Level 3
Makoura College
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