Ana Thomas
Stoke nelson,NSN
Summary
Dynamic retail professional with extensive experience at Shell, excelling in customer service and cash handling. Proven ability to enhance sales through effective upselling techniques and foster customer loyalty. Recognized for reliability and teamwork, consistently maintaining a clean and organized workspace while efficiently managing high-volume transactions.
Overview
31
31
years of professional experience
Work History
Retail Cashier
Stoke New World
01.2023 - 06.2025
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash, credit, and mobile payments while ensuring compliance with company policies.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Implemented upselling techniques that contributed to increased sales revenue during shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Answered questions about store policies and addressed customer concerns.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Operated POS terminals and cash drawer balancing.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Retail Cashier
Shell
08.2000 - 04.2007
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash, credit, and mobile payments while ensuring compliance with company policies.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new employees on register operations and customer service best practices.
- Implemented upselling techniques that contributed to increased sales revenue during shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Answered questions about store policies and addressed customer concerns.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Retail Sales Associate Cashier
Deka
03.1994 - 04.2000
- Led team to exceed sales targets through effective training and performance management.
- Developed and implemented promotional strategies to enhance product visibility and customer engagement.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
Nelson Girls College
Nelson, NSNSkills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Problem-solving
- Time management
- Bagging and packaging
- Workplace cleanliness
- Basic math proficiency
- Merchandise stocking
- Language fluency
- Customer engagement
- Cash handling
- Professionalism and courtesy
- Store cleaning
- Building customer loyalty
- Payment processing
- Cash control accuracy
- Customer needs assessment
- Maintaining store appearance
- POS systems
- Product recommendations
- Upselling
- POS transaction approvals
- POS system operation
- Friendly and outgoing
- Loyalty promotion
- Team collaboration
- Credit card processing
- Product knowledge
- Customer support
- Safety enforcement
- Dependability
- Price verification
- Policy adherence
- POS terminal operation
- Multitasking and organization
- Stock rotation
- Promotions
- Queue management
- Transaction accuracy
- POS operation
- Active listening
Timeline
Retail Cashier
Stoke New World
01.2023 - 06.2025
Retail Cashier
Shell
08.2000 - 04.2007
Retail Sales Associate Cashier
Deka
03.1994 - 04.2000
Nelson Girls College