Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Tuitupou

Te Atatu Peninsula ,Auckland

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dynamic Checkout Supervisor with Number years of experience overseeing teams of up to Number staff members within high-traffic stores. Leads by example and monitors performance to identify and target service discrepancies. Evaluates assigned groups and recommends additional training and process improvements.

Overview

9
9
years of professional experience

Work History

Checkout Supervisor

New World
03.2012 - 06.2021
  • Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
  • Supported production line, reporting need for additional staff and resources.
  • Checked workers and recorded performance for presentation to shift leaders.
  • Managed theft prevention with focus on minimizing product losses to under Number%.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

NCEA -

One Tree Hill College
Penrose, AUK
2026

Level 3 -

SIR GEORGE SYMOUR
Travel And Tourism
07.2012

Hospitality Level 3 -

Nzma
Otab
06.2008

Skills

  • Till Counting
  • Staff Training
  • Documentation and Reporting
  • Store Opening and Closing
  • Time Management
  • Customer Service
  • Payment Processing
  • Customer Complaint Resolution
  • Cash Handling and Management
  • Team Leadership

Languages

Tonga
Full Professional
English
Full Professional

Timeline

Checkout Supervisor

New World
03.2012 - 06.2021

NCEA -

One Tree Hill College

Level 3 -

SIR GEORGE SYMOUR

Hospitality Level 3 -

Nzma
Ana Tuitupou