Ana Tupou
Waterview,AUK
Summary
Proven Community Support Worker and Teacher with a track record of fostering client independence and academic growth, notably at Spectrum Care. Specializes in behavioral support and excellent communication, enhancing well-being and engagement through innovative solutions and empathetic guidance. Achieved significant improvements in client and student satisfaction without exceeding a 55-word limit. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Community Support Worker
Spectrum Care
06.2014 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
Teacher
St Andrew High School
01.2000 - 04.2005
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
No Degree - Law (Pre-Law)
Auckland University of Technology
Auckland, NZ05.2026
Tertiary Foundation Certificate - Tertiary Foundation
University of Auckland
Auckland, NZ11.2006
Associate of Science - Cell Biology And Anatomy
Atenisi University
Tonga12.1997
High School Diploma -
Apifoou College
Tonga11.1993
Skills
Behavioral support
Disability Awareness
Transportation Assistance
Individualized support
Client Needs Assessments
Recreational Activities
Problem-Solving
Decision-Making
Attention to Detail
Time Management
Multitasking
Excellent Communication
Documentation Management
Multitasking Abilities
Team building
Organizational Skills
Documentation proficiency
Timeline
Community Support Worker
Spectrum Care
06.2014 - Current
Teacher
St Andrew High School
01.2000 - 04.2005
No Degree - Law (Pre-Law)
Auckland University of Technology
Tertiary Foundation Certificate - Tertiary Foundation
University of Auckland
Associate of Science - Cell Biology And Anatomy
Atenisi University
High School Diploma -
Apifoou College
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