- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Team Sports
- Reading
- Community Cleanup
Anahera Ramsbottom
Ilam
Summary
Dynamic and customer-focused professional with barista expertise from Coffee Culture, adept at enhancing guest experiences through exceptional service and product presentation. Proven ability to operate POS systems efficiently while maintaining allergy awareness. Recognised for training new staff and fostering teamwork to achieve high customer satisfaction during events.
Overview
5
5
years of professional experience
Work History
Cafe Assistant
Coffee Culture
05.2024 - Current
- Assisted customers with menu selections and beverage customisation.
- Operated espresso machines and other coffee-making equipment efficiently.
- Prepared Coffee, Drinks, and food items to a consistent standard
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Team Member
The Warehouse Group
05.2023 - 05.2024
- Assisted in receiving, sorting, and stocking merchandise accurately.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Handled cash and credit transactions, adhering to company policies for security and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Functions Attendant
Wharewaka Function Centre - Manaaki Mgmt Ltd
08.2022 - 12.2023
- Assisted in setup and breakdown of event spaces, adhering to timelines and client specifications.
- Coordinated with kitchen staff to facilitate timely food service during events.
- Trained new staff on operational procedures and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
Tour Guide
Te Wharewaka O Poneke
12.2020 - 12.2022
- Led guided tours, enhancing visitor engagement through storytelling and cultural education.
- Developed and maintained strong relationships with local iwi to ensure authentic experiences.
- Collaborated with team members to improve tour delivery and guest satisfaction.
- Stayed current on area history, culture, events, and attractions by attending workshops, lectures, and conferences regularly updating tour information accordingly.
Education
Bachelor of Arts - Psychology
University of Canterbury
Christchurch, New Zealand, NZ11-2025
High School Diploma -
Wellington Girls College
Wellington, NZ12-2022
Skills
- Barista expertise
- Product presentation
- POS system operation
- Allergy awareness
Interests
Timeline
Cafe Assistant
Coffee Culture
05.2024 - Current
Team Member
The Warehouse Group
05.2023 - 05.2024
Functions Attendant
Wharewaka Function Centre - Manaaki Mgmt Ltd
08.2022 - 12.2023
Tour Guide
Te Wharewaka O Poneke
12.2020 - 12.2022
Bachelor of Arts - Psychology
University of Canterbury
High School Diploma -
Wellington Girls College