Anahera Rapana
Summary
Former call centre representative & Current small business owner who is committed to growing and excelling in any role that is offered. A passionate and hardworking individual with experience as a Skilled and adaptable customer service and contact centre agent ,Reliable Warehouse Assistant , Dedicated Machine Operator with work history of good performance in fast-paced production environments, Diligent and reliable Pick Packer . Excellent teamwork capabilities and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Rep/Agent & Reservations
Sky City / Sky Tower
- Take calls from customers, answered questions or addressing any concerns they may have
- Handling inbound and outbound calls
- Listening and resolving customer issues or needs, providing helpful solutions
- Organizing and completing customer requests
- Managed and responded to emails and ensured all requests or enquiries were fulfilled.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Contact Centre Agent
Telnet NZ
- Handling inbound calls
- Listening and resolving customer issues, needs and enquiries, providing helpful solutions and answers
- Managed and responded to emails and ensured all requests or enquiries were responded to
- Meet strict deadlines for all work requirements.
Warehouse Assistant
The Warehouse Group
09.2020 - 12.2020
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Machine operator
Avalanche Kelston
- Took care of all machine functions such as configuring the equipment, loading and operating the machines, and optimizing the machine capability
- Responsible for ensuring machine operated smoothly
- Maintained housekeeping and safety standards
- Ensured all orders were processed in a mannered time
- Uses hand tools or machines to assemble parts
- Conducts quality control checks.
Machine operator
Tonzu Food Factory
- Supervised the work and practices being undertaken and completed, and testing and checking to identify problems
- Fix minor issues that may arise
- Ensure that continuous factory production is maintained wherever possible
- Line and create palettes before orders were created
- Carry out tasks within time limits.
Machine operator
Superb herb
- Organized herbs ready for orders
- Maintained a spacious and clean work area
- Support crew wherever help is needed
- Organize crates ready for packages and loading.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
PICKER & PACKER
Bidfood Avondale
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through the warehouse
- Removed items from shelves or storage bins and scanned tags
- Pulled orders quickly to maintain demanding productivity goals
- Picked products for specific routes and estimated weight, height and centre of balance to calculate precise placements.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
Teacher Aide & Maori Teacher
Sunnyvale Primary School
- Supported student learning objectives through personalized and small group assistance
- Supported instructor with test administration, curriculum development and assignment grading
- Assist teachers with supervision and care of a group of 10 or more children
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
Kapa Haka Tutor, Maori Teacher
Opua Primary School
- Spoke and taught in Te Reo Maori
- Worked with groups of more than 10
- Focused on learning challenges and ways to achieve them
- Supported students in their learning.
Front of house team member
Zane Greys Restaurant Paihia
- Helped guests at any table when in need of assistance
- Checked entryway regularly and handled needs such as window cleaning and trash removal
- Assisted servers with delivering food, filling beverages and retrieving items for guests
- Reset tables between guests by restocking any low items and wiping down all surfaces
- Stayed ready for quick turnovers by pre-bussing tables
- Kept hostess station neat and clean with well-stocked supplies.
Waitress
Kingsgate Hotel Paihia
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Baker
Self Employed
02.2023 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Increased production efficiency through effective time management and multitasking during busy periods.
Skills
- Active listener
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Knowledgeable
- Writing
- Adaptability
- Relationship development
- Organization
- Openness
- Confidence
- Competence
- Appropriateness
- Schedule Management
- Critical Thinking
- Product Sales
- Customer Service Abilities
- Public Speaking
- Order Fulfillment
- Professional Networking
- Service Support
- Career Growth Strategy Development
Languages
English
Maori
references
- Bradley Walsh, 021749624
- Tua Haiku, 0212147536
education training
- Completed Level 3 & 4 Hairdressing and Beautician Course
- Earned Certificate in Kapa Haka Tutoring
- Earned High School Graduate Certificate
- Certificate in teaching
- Certificate in Social Services and Youth Work
- First aid certificate
- Certificate in hospitality and customer service
Timeline
Baker
Self Employed
02.2023 - Current
Warehouse Assistant
The Warehouse Group
09.2020 - 12.2020
Customer Service Rep/Agent & Reservations
Sky City / Sky Tower
Contact Centre Agent
Telnet NZ
Machine operator
Avalanche Kelston
Machine operator
Tonzu Food Factory
Machine operator
Superb herb
PICKER & PACKER
Bidfood Avondale
Teacher Aide & Maori Teacher
Sunnyvale Primary School
Kapa Haka Tutor, Maori Teacher
Opua Primary School
Front of house team member
Zane Greys Restaurant Paihia
Waitress
Kingsgate Hotel Paihia
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