Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Anahera Reihana

Wellington

Summary

Dynamic Fresh Food Manager with a proven track record at Woolworths New Zealand, excelling in food safety and team leadership. Enhanced product availability while reducing waste through effective inventory management. Committed to exceptional customer service, fostering a positive shopping experience, and training staff to uphold high standards of quality and compliance.

Overview

5
5
years of professional experience

Work History

Fresh Food Manager

Woolworths New Zealand
07.2024 - Current
  • Managed fresh food inventory to ensure product availability and minimize waste.
  • Trained team members on food safety standards and proper handling techniques.
  • Conducted regular quality inspections to maintain high product standards.
  • Assisted in merchandising displays to enhance customer experience and drive sales.
  • Analyzed customer feedback to identify opportunities for improving service quality.

Assistant Customer Service Manager

Woolworths New Zealand
05.2023 - 07.2024
  • Assisted in resolving customer inquiries and complaints to enhance satisfaction.
  • Supported daily operations by coordinating schedules and managing team communications.
  • Developed training materials for new staff to streamline onboarding processes.
  • Maintained updated knowledge of products and services to provide accurate information.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed liquor compliance within store

Store Team Member

Woolworths New Zealand
04.2020 - 05.2023
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
  • Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
  • Maintained store cleanliness and organization, supporting a safe shopping environment for customers.

Education

NCEA Level 3 -

Napier Girls High School
Napier City, NZ
12-2021

Skills

  • Food safety
  • Stock rotation
  • Waste reduction
  • Pricing strategy
  • Department operations
  • Customer service
  • Time management
  • Staff training
  • Effective communication
  • Active listening
  • Team leadership

Interests

  • Mindfulness Practices
  • Exercising
  • Cooking
  • Socialising

Timeline

Fresh Food Manager

Woolworths New Zealand
07.2024 - Current

Assistant Customer Service Manager

Woolworths New Zealand
05.2023 - 07.2024

Store Team Member

Woolworths New Zealand
04.2020 - 05.2023

NCEA Level 3 -

Napier Girls High School

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Anahera Reihana