Summary
Overview
Work History
Education
Skills
Additional Information
Other Experience
Timeline
Generic
Analese Weaver

Analese Weaver

Beachlands,AUK

Summary

I am an outgoing receptionist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience

Work History

Office Administrator and Reception

Howick Glass
11.2023 - Current
  • Greeting and interacting with customers by phone, email, or in-person to provide information.
  • Providing Quotes for Customers.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Boosted productivity by prioritizing tasks and managing schedules.
  • Training new staff with the software system.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Front of House/Receptionist Administrator

Tommy Guns Barbershop
04.2023 - 10.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Greeted customers and visitors in-person and via telephone calls.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.

Senior Hairdresser

Sisters On Wakelin/ Marina Salon
09.2016 - 12.2021
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

New Zealand Diploma - Early Childhood Education And Care

Manukau Institute of Technology
12.2021

National Certificate Level 4 - Hairdressing

Manukau Institiute of Technology
11.2011

Skills

  • Interpersonal communication
  • Composed and approachable
  • Collaborative team player
  • Customer Care
  • Professional Development
  • Sales Expertise
  • Customer Experience
  • Service Quality
  • Culturally sensitive
  • Quick learner
  • Active Listening skills

Additional Information

Personal Interests


Quality family time

Baking

Walking in nature

Travel



Other Experience

Parental leave/Motherhood-

Parenting is an incredible experience that has and is continuing to challenge me. I have developed skills in time management, organisation and making decisions on the fly! I have learnt more about communication, modelling healthy relationship skills and being responsive as well as patience.



Youth Leader-

As a youth leader at Elim Church from age 19-22, although not religious, I thoroughly enjoyed being a positive role model for the youth girls I mentored along side the pastors at Elim church. This involved volunteering my time on a Friday night to guide the east Auckland teenagers on a path that would best suit them during their challenging years. This taught me my communication skills, leadership skills and also helped me to understand the generation below me and the different experiences they face.



Placement-

During my time studying a Diploma in ECE, I completed my years placement at Maraetai Beachlands Kindergarten. Working with tamariki (children) from all different backgrounds, was very valuable work experience. It aided in my cultural understanding and cultural sensitivity, this was overall a big take away for me during my time studying in education in the New Zealand Curriculum.








Timeline

Office Administrator and Reception

Howick Glass
11.2023 - Current

Front of House/Receptionist Administrator

Tommy Guns Barbershop
04.2023 - 10.2023

Senior Hairdresser

Sisters On Wakelin/ Marina Salon
09.2016 - 12.2021

New Zealand Diploma - Early Childhood Education And Care

Manukau Institute of Technology

National Certificate Level 4 - Hairdressing

Manukau Institiute of Technology

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Analese Weaver