Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Anamika Belwalkar

Christchurch,CHCH

Summary

Career Objective: Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Committed to driving improvements through innovation and leadership.

Overview

6
6
years of professional experience

Work History

Immigration Manager

MBIE
Christchurch Central, Christchurch
05.2023 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Refugee Selection Officer

Ministry of Business, Innovation and Employment
Mangere , Auckland
10.2022 - 05.2023
  • Guided clients through transition to independent living within community.
  • Reviewed and visas, passports and immigration applications to verify adherence to requirements.
  • Worked with law enforcement agencies to carry out mandated civil and criminal prosecutions.
  • Interpreted and explained laws and regulations to travelers, prospective immigrants, shippers and manufacturers.
  • Assessed individual eligibility for entrance into country based on paperwork, system information and direct interviews.
  • Expedited inquiries and concerns related to application process and procedures.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Maintained compliance with processing policies to meet deadlines.
  • Facilitated training sessions for staff to explain immigration rules and regulations.

Immigration Officer

Ministry Of Business, Innovation, And Employment
Auckland, Auckland
09.2018 - 10.2022
  • Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
  • Validated immigration documents, asked questions and reported discrepancies
  • Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
  • Processing a high complex case load of visa applications in a timely manner
  • Identifying any risks associated with these applications and mitigating these appropriately
  • Providing extensive customer service to a range of stake holders (including any escalations or sensitive issues)
  • Assessing a variety of visa applications (including Work to Residence, Skilled Migrant, Essential Skills, Residence from Work, Immigration Protection Tribunal returns)
  • Coaching and mentoring new employees
  • Writing training material
  • Providing solutions and feedback for continuous process improvement
  • Effective liaison between customers and internal departments.

Customer Service Representative

9 Spokes International Limited
Auckland
01.2018 - 09.2018
  • Responsible for answering customer queries through tickets and live chats
  • Have helped other areas of the business such as HR and Marketing implement and improve business processes
  • Working on optimization of current service platforms
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
  • Provided administrative support to senior staff including creating proposals and organizing documentation.
  • Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
  • Prepared proposals for external stakeholders
  • Organized material to research and complete writing tasks.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Skills

  • Ability to build and maintain positive working relationships
  • Extensive customer service experience and handling escalations
  • Competent with Microsoft Software applications (Excel, Word and PowerPoint)
  • Extensive knowledge and understanding of Immigration and Employment law
  • Able to efficiently manage time and work under pressure
  • Ability to prepare reports and proposals
  • Self-motivated professional
  • Staff Development
  • Policy understanding and implementation
  • Complex Problem-Solving
  • Performance Management
  • Cross-Functional Team Management
  • Performance Evaluations
  • Customer Relationship Management (CRM)
  • Verbal and Written Communication
  • Understanding of multiple visa categories - visitor, work, residence, refugee and partnership

Languages

Hindi
Full Professional
Punjabi
Full Professional
Marathi
Native/ Bilingual

References

References available upon request.

Timeline

Immigration Manager

MBIE
05.2023 - Current

Refugee Selection Officer

Ministry of Business, Innovation and Employment
10.2022 - 05.2023

Immigration Officer

Ministry Of Business, Innovation, And Employment
09.2018 - 10.2022

Customer Service Representative

9 Spokes International Limited
01.2018 - 09.2018

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Anamika Belwalkar