Anand Sami
Wellington
Summary
Hardworking senior pest technician bringing demonstrated abilities in inspecting sites, mixing chemicals and analyzing problems. Effectively determine property needs and ideal strategies for removing pests. Implementing physical strategies such as baits to further enhance chemical-based approaches. Certified Pest Control Technician extensively trained in safety protocols. Real team player enthusiastic about meeting new people. Reliable Pest Control Technician aiming to fulfill a role of increased responsibility based on demonstrated success in leadership roles over 20 years of work experience.
Overview
21
21
years of professional experience
Work History
Senior Pest Control Technician
Rentokil PCI Pest Control Service
05.2020 - Current
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
Local Service Manager
Rentokil PCI Pest Control Service
03.2016 - Current
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Analyzed service reports to identify areas of improvement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organising and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed customer loyalty programs to increase customer satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
Pest Control Service Technician
Rentokil PCI Pest Control Service
08.2014 - Current
- Inspected commercial and residential buildings and structures for pest issues.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Trained as high dependency customers
- Installer for high dependency programmes
Service Technician for Pest Control
Wellington Pest Management
07.2009 - 08.2014
- Inspected commercial and residential buildings and structures for pest issues.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Looked after all domestic and commercial customers
Pest Control Technician/Fumigator
Rentokil PCI Pest Control Service Fiji
02.2003 - 07.2009
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Prepared reports and kept detailed records of pest control activities.
- Drove to customer residences and places of business to inspect for pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Inspected equipment for proper functionality to effectively facilitate application.
- Fumigating imported and exported containers
Education
Associate of Applied Science - Urban Pest Management
Open Polytechnic of New Zealand
Lower Hutt, NZ04.2014
Skills
- Equipment Cleaning and Maintenance
- Equipment Troubleshooting
- Team Oversight
- Product Knowledge
Languages
English
Full Professional
Fiji
Native or Bilingual
Timeline
Senior Pest Control Technician
Rentokil PCI Pest Control Service
05.2020 - Current
Local Service Manager
Rentokil PCI Pest Control Service
03.2016 - Current
Pest Control Service Technician
Rentokil PCI Pest Control Service
08.2014 - Current
Service Technician for Pest Control
Wellington Pest Management
07.2009 - 08.2014
Pest Control Technician/Fumigator
Rentokil PCI Pest Control Service Fiji
02.2003 - 07.2009
Associate of Applied Science - Urban Pest Management
Open Polytechnic of New Zealand
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