Ana Paula Brito Rodrigues
Te Atatu,AUK
Summary
Proven leader and effective problem-solver with extensive experience at Giant Clean, adept at enhancing customer satisfaction and streamlining operations. Skilled in multitasking, team leadership, and maintaining a positive attitude under pressure. Demonstrated success in improving service delivery, achieving significant increases in customer loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Service Manager
Giant Clean
03.2018 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
Hospitality Worker
Bravo Hospitality Group
12.2017 - 03.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Helped guests at tables when in need of assistance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Waiter's Assistant
Bestaff
09.2017 - 12.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Business Administrator
CCAOD LTD
02.2010 - 10.2015
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Processed employee expense reports quickly to prevent delays in payouts.
- Spearheaded marketing initiatives.
- Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality products or services received in return.
Administrative Assistant
Wizard Language School
02.2008 - 02.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Embassy English School
Auckland, NZ 11.2015 - 5 2016
ICL Education Group
Auckland, NZ 11.2017 - 11 2018
High School Diploma -
EE Virgilia Rodrigues Alves De Carvalho Pinto
São Paulo Brazil12.2009
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Trustworthy and Honest
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Service Manager
Giant Clean
03.2018 - Current
Hospitality Worker
Bravo Hospitality Group
12.2017 - 03.2018
ICL Education Group
11.2017 - 11 2018
Waiter's Assistant
Bestaff
09.2017 - 12.2017
Embassy English School
11.2015 - 5 2016
Business Administrator
CCAOD LTD
02.2010 - 10.2015
Administrative Assistant
Wizard Language School
02.2008 - 02.2010
High School Diploma -
EE Virgilia Rodrigues Alves De Carvalho Pinto
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