Anastasia Brewster

1. Fleet Management

• Managed administrative tasks and developed processes for drivers to ensure smooth fleet operations.

• Worked with custom fleet to reduce vehicle downtime and minimize disruptions.

• Analyzed vehicle data to improve utilization and ensured vehicles complied with RUCS and WOF regulations, minimizing maintenance-related delays.

• Gathered feedback from drivers to refine processes and support their needs.

• Analyzed fleet performance data to identify cost-saving opportunities.

2. Workforce Management and Salesforce

• Implemented annual leave plans for technicians in Salesforce, ensuring balanced scheduling and coverage for blackout period.

• Managed Payclip and collaborated with BNZ to resolve issues, maintaining smooth payment operations.

• Developed strategies to improve technician availability, focusing on efficiency, service quality and customer satisfaction.

• Managed operational tools like Coupa and ParkMate, improving cost control and technician parking management.

• Built strong relationships with external partners, ensuring alignment with internal operations.

• Collaborated with the bookings team to create streamlined processes that enhanced customer and team experience.

• Worked closely with stakeholders to ensure smooth day-to-day operations.

• Optimized processes to enhance booking visibility, including same-day and future appointments.

• Action Monthly performance Incentive/SPIV for in-store, in-home technicians and store members completing tech solution jobs.

• Answered inbound calls from customers, addressing queries related to booking dates and times.

• Resolved booking escalations, ensuring customer satisfaction and timely service delivery.

• Managed technician sickness and coordinated coverage plans to minimize service disruption.

• Conducted outbound calls to confirm appointments and follow up on customer inquiries.

• Generated availability reports to provide insights on scheduling and technician capacity.

• Collaborated closely with stakeholders to ensure processes were aligned and efficient.

• Assisted stores and technicians via Nola, resolving problems as they arose and providing support for scheduling-related issues.

• Managed issues related to waiting on payment and stock, proactively following up with customers and stores to ensure smooth operations.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Facilitated smooth communication between clients, tour operators, hotels, airlines, rental car agencies-ensuring seamless travel experiences for customers.
• Participated in training sessions to continuously improve skills and stay current on industry best practices.
• Collaborated with senior agents to develop tailored travel packages for clients, resulting in repeat business.
• Meticulously documented all aspects of client interactions within CRM system for accurate record-keeping purposes.

• Developed social media content that increased online presence and attracted new supporters.
• Organized workshops for community partners that fostered collaboration and maximized resource sharing among local organizations.
• Coordinated event logistics for annual fundraisers, resulting in increased community engagement and support.