Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
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Anastasia Kainer

Anastasia Kainer

Orewa,New Zealand

Summary

Dedicated and community-focused professional with over a decade of experience in customer service, team leadership, and operational management. Known for a keen eye for detail, strong communication skills, and the ability to remain calm and effective under pressure. Skilled in training and mentoring teams, handling diverse responsibilities, and building positive relationships across different environments. Bilingual in English and Russian, with a commitment to community safety and engagement. Prepared to leverage my skills and experience in a policing role to support public safety and foster trust within the community.

Overview

16
16
years of professional experience

Work History

Sales Merchandiser

Real Pet Food
02.2022 - 01.2023
  • Designed and implemented strategic product displays, enhancing customer engagement and store aesthetics
  • Conducted staff training sessions on product knowledge, fostering strong communication and teamwork
  • Utilised shelf placement strategies to maximize visibility and improve sales, demonstrating an eye for detail
  • Worked efficiently under time constraints to set up displays, showing strong organizational skills

Warehouse Coordinator

Lamington Socks
07.2019 - 12.2019
  • Coordinated and dispatched all retail and wholesale orders daily, ensuring timely and accurate deliveries
  • Managed the Cin7 Inventory System, maintaining precision in stock levels and order fulfilment
  • Organised the warehouse to optimise space and efficiency, highlighting adaptability and attention to detail
  • Prepared stock and marketing items for trade shows, working collaboratively to execute events
  • Addressed customer service inquiries professionally, demonstrating patience, problem-solving, and a customer-oriented mindset

Team Leader / Supervisor for Beam Suntory

One Step Promotion NZ LTD - Aelia Duty Free, Auckland International Airport
11.2015 - 07.2018
  • Led and motivated a team to meet and exceed daily sales targets, showcasing leadership and responsibility
  • Collaborated with airport management to maintain smooth operations, building rapport and effective communication
  • Developed and executed brand strategies, ensuring professional presentation and brand integrity
  • Compiled and submitted detailed reports on stock levels and sales, demonstrating attention to detail and accountability
  • Actively engaged in feedback and market analysis, monitoring competitor trends to adjust strategies

Brand Ambassador for Beam Suntory

The Luxe Collective - JR Duty Free, Auckland International Airport
01.2014 - 10.2015
  • Maintained strong communication with airport management and store teams to optimize brand performance
  • Conducted regular product sampling and promotions, enhancing product visibility and customer interaction
  • Compiled weekly sales reports and managed inventory needs, ensuring stock availability and accuracy
  • Trained new staff, developing their skills and supporting a collaborative, positive work environment

Brand Ambassador for Beam Global

Beam Global - JR Duty Free, Auckland International Airport
01.2010 - 08.2012
  • Provided in-depth customer service and product knowledge, catering to a diverse international clientele
  • Trained staff to uphold brand standards and maintained high-quality, organized displays
  • Prepared and presented product samples, demonstrating a focus on customer engagement and service

Waitress - In-room Dining

Langham Hotel, Auckland
01.2008 - 12.2010
  • Delivered prompt, courteous service to hotel guests, handling high-pressure situations with professionalism
  • Responded efficiently to guest requests and managed orders, demonstrating reliability and communication skills
  • Executed a range of food and beverage preparation and delivery tasks, showing adaptability and teamwork

Deli Kitchen Assistant

Pak n' Save Supermarket, Auckland
01.2007 - 12.2008
  • Provided customer service in a fast-paced environment, advising on product selection and assisting with queries
  • Managed food preparation, cleanliness, and stock checks, demonstrating thoroughness and a proactive approach

Education

National Certificate in Travel - Level 4 [NZQA]

National Certificate in Computing - Level 3 [NZQA]

Diploma Level 5 & 6 -

The International Travel College
01.2010

ITC Certificate in Travel and Tourism - Level 3

01.2008

Rangitoto College -

Rangitoto College
01.2007

Skills

  • Strong Team Coordination
  • Clear and Effective Communication
  • Continuous Learner
  • Tactful and Skilled in Problem-Solving
  • Resilient Under Pressure
  • Keen Attention to Detail
  • Excellent Time Management
  • Customer and Community Focused
  • Adaptable and Flexible
  • Bilingual (Russian and English)

Training

  • Pre-Police Preparation Course – Unitec
  • Coastguard Boating Education – Day Skipper Certificate
  • CrossFit Judges Course
  • Digital Marketing – Instagram Course
  • Microsoft Office Specialist (MOS) Module
  • Introduction to Flight Attending Workshop
  • Career Preparation and Development
  • Galileo Global Distribution System (GRS) Training
  • Wine Workshop Certificate

Languages

Russian
Native or Bilingual
English
Full Professional

Timeline

Sales Merchandiser

Real Pet Food
02.2022 - 01.2023

Warehouse Coordinator

Lamington Socks
07.2019 - 12.2019

Team Leader / Supervisor for Beam Suntory

One Step Promotion NZ LTD - Aelia Duty Free, Auckland International Airport
11.2015 - 07.2018

Brand Ambassador for Beam Suntory

The Luxe Collective - JR Duty Free, Auckland International Airport
01.2014 - 10.2015

Brand Ambassador for Beam Global

Beam Global - JR Duty Free, Auckland International Airport
01.2010 - 08.2012

Waitress - In-room Dining

Langham Hotel, Auckland
01.2008 - 12.2010

Deli Kitchen Assistant

Pak n' Save Supermarket, Auckland
01.2007 - 12.2008

National Certificate in Computing - Level 3 [NZQA]

Diploma Level 5 & 6 -

The International Travel College

ITC Certificate in Travel and Tourism - Level 3

Rangitoto College -

Rangitoto College

National Certificate in Travel - Level 4 [NZQA]

Anastasia Kainer