Anastasia Karati

• Ensure delivery of BCI's Products and Services along with required information and training programs to the Branch Network to drive and generate greater customer connectivity, Branch viability, efficiency and profitability
• Manage all Transactional Traffic activities from Branches along with monitoring Branch Network GL accounts from clearing outstanding values to standard monthly reconciling and reporting
• Project plan initiatives through to implementation and execution where required, including the review and reform of current internal transactional processes to better utilize resources and expertise to deliver greater customer service and experience
• Plan training programs to deliver across the Branch Network division either personally or via current BCI communication portals
• Develop process and deliver mapping procedures across the division

• Check-In Assistance: Facilitate the check-in process for passengers, including issuing boarding passes, checking luggage and verifying travel documents
• Customer Support: Address and resolve passenger inquiries and complaints regarding flight schedules, reservations, baggage and other travel-related issues
• Flight Information: Provide up-to-date flight information, including delays, cancellations and boarding times
• Booking and Reservations: Assist with booking new flights, making changes to existing reservations, and handling cancellations as needed
• Baggage Handling: Manage lost or delayed baggage claims, track baggage status, and coordinate with baggage handling teams to resolve issues
• Special Assistance: Provide support to passengers with special needs, including those requiring wheelchair assistance, medical support, or unaccompanied minors
• Problem Resolution: Handle and resolve any operational issues or disruptions that arise, working closely with other airline departments to find solutions
• Compliance and Safety: Ensure compliance with airline policies, security regulations, and safety procedures
• Conduct necessary checks to maintain a secure and efficient environment
• Effective Communication: Maintain clear and effective communication with passengers, colleagues, and other stakeholders to ensure smooth operations and exceptional service
• Documentation: Complete and manage necessary paperwork, reports, and records related to passenger services and operational incidents

• Receive and record contributions
• Reconcile records with contributions
• Input data into the CINSF database with speed and accuracy
• Export and Import data to and from external organizations, check for correctness of received records and data
• Extraction of records for reporting purposes
• Maintenance of database records in line with CINSF policies and guidelines
• Assist with public awareness and promotion of CINSF
• General office and financial duties
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support