Consistent track record of exceptional compliance and attention to detail
Excellent time management
Commitment to providing a consistent premium customer experience
Strong negotiation and closing skills
ANASTASIA KOLTSOVA
Business Manager
Auckland
Summary
As a highly affable and sociable team member, I am bringing strong customer service skills and experience to achieve the highest level of customers' satisfaction. Friendly, caring and with a strong ability to communicate with people from a variety of cultures, I am using my outgoing and personable nature to maximize the best customer experience and create a positive image for the company. I am highly motivated and result-driven finance and sales professional. Being a goal orientated individual, I have the drive to succeed. I have a large array of hard and soft skills that allow me to be successful and hit the ground running in any organization. My skills enable me to build relationships quickly, which lead to better delivery when working autonomously or in a team. My goal is to take a challenging role working for a company offering genuine opportunity for career progression.
Overview
14
14
years of professional experience
Work History
Business Manager (Finance & Insurance)
Giltrap Group - Jaguar Land Rover
Auckland
2 2016 - Current
- Work closely with clients to offer solutions to their funding needs
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery
- Intimate understanding of the legislative requirements of the Financial Services Industry and Credit Contracts Act
- Develop relationships with lenders and other providers to expand clients credit options
- Cross sell warranties, accessories and other aftermarket products to increase the finance profits
- Interacted with customers and vendors with utmost professionalism to solve various problems
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Cruise Staff/ Host/Assistant Cruise Director
Norwegian Cruise Lines
Miami
03.2011 - 02.2015
- Responsible for success of entertainment department onboard various Norwegian Cruise Ships
- Managed and trained new hires for entertainment department
- Assisted Cruise Director co-producing special events, VIP functions, tours, meetings and award ceremonies
- Acted as Master of Ceremonies for various activities and events
- Managed gift and prize inventory for ship
- Managed budget and paperwork for bingo sales onboard
- Acted as Cruise Director when needed, often weeks at time
- Hosted VIPs at dinner, land tours and private socials
- Coordinated private parties, VIP functions, receptions and formal events with Beverage and Culinary officers
- Created and produced special events for longer cruises
- Acted as liaison between Cruise Director and Event Staff.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Bank Teller
Westpac
Auckland
01.2011 - 03.2011
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Responded and assisted customers with account inquiries and updates
- Explained bank services, financial products and applicable fees to customers
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Welcomed customers and offered pleasant service during entire transaction
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Education
Bachelor of Arts in Visual and Performing Arts -
Auckland CBD, University of Auckland
AUCKLAND 01.2010 -
Skills
Timeline
Cruise Staff/ Host/Assistant Cruise Director
Norwegian Cruise Lines
03.2011 - 02.2015
Bank Teller
Westpac
01.2011 - 03.2011
Bachelor of Arts in Visual and Performing Arts -
Auckland CBD, University of Auckland
01.2010 -
Business Manager (Finance & Insurance)
Giltrap Group - Jaguar Land Rover
2 2016 - Current
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