Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anatassia Robust

Anatassia Robust

Huntly,WKO

Summary

Dynamic professional with FMCG experience at Woolworths New Zealand, excelling in logistical planning and customer service. Proven track record in optimizing inventory management and enhancing supplier relationships. Self-motivated and organized, I effectively reduced shipping costs while ensuring timely deliveries, contributing to overall operational efficiency and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Courier Contractor

Post Haste Couriers
05.2023 - Current
  • Prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Utilized GPS navigation systems to navigate faster routes..

Produce Supply Planner

Woolworths New Zealand
04.2021 - 05.2023
  • Optimized inventory levels by implementing efficient supply planning strategies.
  • Collaborated with cross-functional teams to develop demand forecasts, ensuring adequate stock levels to meet customer needs.
  • Improved order accuracy with meticulous tracking and monitoring of purchase orders, delivery schedules, and invoices.
  • Addressed any discrepancies between received items and purchase orders promptly, minimizing potential disruptions to production schedules.
  • Analyzed historical sales data to identify trends and anticipate future demand fluctuations accurately when creating supply plans.
  • Facilitated communication between sales, production, logistics & store teams to maintain accurate forecasting data for supply planning purposes.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Oversaw demand planning, purchasing, and logistics.
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.

Category Manager/Assistant Category Manager

Foodstuffs North Island
05.2022 - 04.2023
  • Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
  • Frequent grower/supplier visits to view growth and product availability.
  • Monitored industry trends to identify new business opportunities and emerging product categories for expansion.
  • Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
  • Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
  • Liaised with team leaders to address supplier performance issues and develop solutions.
  • Visited supplier offices and farms to view facilities and capacity to meet quality requirements, specifications and delivery dates.
  • Developed and executed spend category to support business objectives.
  • Optimized space allocation for product displays based on sales data, ensuring maximum visibility and sell-through rates.
  • Conducted comprehensive market analysis to identify trends and adjust product offerings accordingly.
  • Managed product recalls efficiently, minimizing impact on brand reputation and customer trust.
  • Reduced out-of-stock occurrences by maintaining close communication with supply chain partners around lead times and order quantities.

Department Manager/Assistant Manager

Woolworths New Zealand
06.2006 - 04.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Education

Te Kauwhata College
NZ

Waikato School of Hairdressing
NZ

Goddess Hair Studio
NZ

Customer Service& Retail Management

Skills

  • FMCG experienced
  • Efficient Customer service skills
  • Effective time management
  • Excellent driving skills
  • Building business relationships
  • Multitasking and organization
  • Self motivated & Passionate
  • Good interpersonal skills
  • Consistently follows end to end process
  • Microsoft , SAP & Google experience
  • Inventory management
  • Time management

Timeline

Courier Contractor

Post Haste Couriers
05.2023 - Current

Category Manager/Assistant Category Manager

Foodstuffs North Island
05.2022 - 04.2023

Produce Supply Planner

Woolworths New Zealand
04.2021 - 05.2023

Department Manager/Assistant Manager

Woolworths New Zealand
06.2006 - 04.2022

Te Kauwhata College

Waikato School of Hairdressing

Goddess Hair Studio

Customer Service& Retail Management

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Anatassia Robust