Summary
Overview
Work History
Education
Skills
Timeline
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Andeana Batten

Summary

Goal-driven professional well-versed in managing routine and complex customer needs with speed and efficiency. Good communication, multitasking and conflict resolution skills.

Overview

10
10
years of professional experience

Work History

Banker

Bank Of New Zealand
06.2018 - Current
  • Provide advice on different bank products and financial options.
  • Open, close and update accounts for customers.
  • Manage complaints by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Assist bankers across all BNZ contact centres to provide the best solutions for their customers.
  • Liaise with various internal departments to improve customer and staff experiences.

Emergency Call Taker

Wellington Free Ambulance
08.2017 - 06.2018
  • Received public emergency and non-emergency calls and gathered information to assist dispatchers and paramedics with providing care to those in need.
  • Maintained contact with critical patients to give advice and provide support while emergency services were on the way.
  • Organised hospital transfers and ambulance hires.
  • Took part in the annual Onesie Day to help raise funds for Wellington Free Ambulance.

English as a Second Language Teacher

Pacican Academy
08.2016 - 06.2017
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Used a variety of visual aids, games and songs to help students learn.
  • Administered tests to evaluate student progress.
  • Collaborated with other ESL teachers to create fun and interactive lesson plans.

Alarm Monitor

Securely / Electra Energy
05.2016 - 08.2016
  • Monitored home and business alarms remotely.
  • Contacted property owners when their alarms were set off and dispatched security guards or police if necessary.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Scheduled technicians for issues that could not be resolved remotely.

Cleaner

Spotless Cleaners
11.2014 - 02.2016
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Cleaner

Helen Lowry Hall Of Residence
11.2013 - 11.2014
  • Worked with a team of cleaners responsible for maintaining the general upkeep of the student hostel.
  • Prepared the buildings for new students.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Education

Bachelor of Arts - Criminology & Sociology

Victoria University of Wellington
Wellington, NZ
05.2015

Advanced TESOL Certificate

Global Tesol NZ
Wellington, NZ
2015

Skills

  • Team Collaboration
  • Analytical and Critical Thinking
  • Complaint and Conflict Resolution
  • Time Management
  • Understanding Customer Needs
  • Trained in Salesforce

Timeline

Banker

Bank Of New Zealand
06.2018 - Current

Emergency Call Taker

Wellington Free Ambulance
08.2017 - 06.2018

English as a Second Language Teacher

Pacican Academy
08.2016 - 06.2017

Alarm Monitor

Securely / Electra Energy
05.2016 - 08.2016

Cleaner

Spotless Cleaners
11.2014 - 02.2016

Cleaner

Helen Lowry Hall Of Residence
11.2013 - 11.2014

Bachelor of Arts - Criminology & Sociology

Victoria University of Wellington

Advanced TESOL Certificate

Global Tesol NZ

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Andeana Batten